TrustRadius

LiveHelpNow vs. MyAlice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LiveHelpNow
Score 8.0 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
MyAlice
Score 0.0 out of 10
N/A
MyAlice, headquartered in Singapore, offers a platform that features a tool set to support social selling and commerce.
$9
per month per user
Pricing
LiveHelpNowMyAlice
Editions & Modules
No answers on this topic
Premium
$12
per month per user
Enterprise
$35
per month per user
Offerings
Pricing Offerings
LiveHelpNowMyAlice
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
LiveHelpNowMyAlice
Features
LiveHelpNowMyAlice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
LiveHelpNow
8.0
1 Ratings
3% below category average
MyAlice
-
Ratings
Organize and prioritize service tickets8.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Subscription-based notifications8.01 Ratings00 Ratings
ITSM collaboration and documentation8.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
LiveHelpNow
10.0
1 Ratings
22% above category average
MyAlice
-
Ratings
External knowledge base10.01 Ratings00 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
LiveHelpNow
8.8
2 Ratings
10% above category average
MyAlice
-
Ratings
Customer portal8.01 Ratings00 Ratings
IVR8.01 Ratings00 Ratings
Social integration8.02 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
Best Alternatives
LiveHelpNowMyAlice
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
ManyChat
ManyChat
Score 7.2 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Sprinklr Social
Sprinklr Social
Score 8.7 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Sprinklr Social
Sprinklr Social
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LiveHelpNowMyAlice
Likelihood to Recommend
8.0
(3 ratings)
-
(0 ratings)
User Testimonials
LiveHelpNowMyAlice
Likelihood to Recommend
LiveHelpNow
LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
JJ
Jamie Joy
Technical Support Manager
Read full review
MyAlice
No answers on this topic
Pros
LiveHelpNow
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
Verified User
Anonymous
Read full review
MyAlice
No answers on this topic
Cons
LiveHelpNow
  • Needs better integration with Marketo
Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
Director, Inside Sales
Read full review
MyAlice
No answers on this topic
Return on Investment
LiveHelpNow
  • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
JJ
Jamie Joy
Technical Support Manager
Read full review
MyAlice
No answers on this topic
ScreenShots