livepro vs. Spekit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
livepro
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.N/A
Spekit
Score 8.8 out of 10
N/A
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base, providing continuous employee training. As a Salesforce Certified Partner that…N/A
Pricing
liveproSpekit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
liveproSpekit
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlease contact as for a quote based on your requirements. We price our products and plans per user and only when that user accesses knowledge in that montly period.
More Pricing Information
Best Alternatives
liveproSpekit
Small Businesses
Notion
Notion
Score 8.8 out of 10
Pendo.io
Pendo.io
Score 8.3 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
liveproSpekit
Likelihood to Recommend
9.1
(2 ratings)
2.4
(10 ratings)
User Testimonials
liveproSpekit
Likelihood to Recommend
livepro
The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.
Read full review
Spekit
Good situation: when you have way too many tools hosting content, Spekit is great at bringing everything together so I don't need to remember where things are hosted. I just need to know ish how to search. Bad: I feel like it still doesn't help people discover content nearly as much. The nice thing about a Confluence or other systems like that is that there are resources right in front of you, VS having to know what to search for. Also, I hate the extension, stop cluttering up Gmail.
Read full review
Pros
livepro
  • Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.
  • Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.
  • Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.
Read full review
Spekit
  • Spekit is quick and easy to install and start using.
  • Spekit's customer support is second to none.
  • Spekit offers a lot of flexibility for users to customize for particular situations.
Read full review
Cons
livepro
  • Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
  • Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
Read full review
Spekit
  • Wish it was easier to insert hyperlinks.
  • Wish changes could be made once and duplicated to related pages.
  • Would be nice to rearrange Speks on a user level.
  • Do not seem to be able to share specific Speks.
Read full review
Alternatives Considered
livepro
SharePoint did not have the functionality that livepro does. We attempted to create a knowledge hub in SharePoint but were left disappointed.
Read full review
Spekit
Spekit is fine, I just feel like it doesn't have the world's best upfront organizational tool. I like Atlassian Confluence due to the ability to have pages and have an organized thought. That does take significantly more effort to keep it organized and up to date which everyone doesn't really want to have. On the flip side, Spekit does have a great search tool, which is a lot like other enterprise search tools, this one just happens to be used by the sales team. Overall, I'm a fan, except for their chrome extension - stop invading my space.
Read full review
Return on Investment
livepro
  • livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
  • One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
  • Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
Read full review
Spekit
  • I've only been in my position for a brief while, so I'm not sure yet.
  • I know it's helped longer tenured members of my team do very well!
Read full review
ScreenShots

livepro Screenshots

Screenshot of Knowledge BaseScreenshot of Process GuideScreenshot of Home DashboardScreenshot of Rocket Smart Search

Spekit Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of