Logi Info (or the Logi Analytics Platform) is a developer-grade analytics platform designed for application teams needing to rapidly build, deploy, and maintain mission-critical applications. Logi serves the embedded model, so companies increase the
likelihood of building valuable, long lasting applications. The vendor focuses on enriching embedded analytics
capabilities so that their customers' applications become more valuable, faster. According to the vendor, Logi allows customers to…
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Zendesk Explore
Score 7.8 out of 10
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Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
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Pricing
Logi Info (Logi Analytics Platform)
Zendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Logi Info (Logi Analytics Platform)
Zendesk Explore
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Logi's pricing was developed with software vendors in mind and as such, we offer flexible, custom pricing aligned with your go-to-market approach and long-term growth plans. Our pricing objective is to ensure our partners can rapidly scale their analytics.
Logi Composer is the best of the product range that Logi Analytics offers; Logi Info is, in my mind, a terrible experience and should be discontinued. Logi Info is not a BI tool and many CEOs and product managers believe it is. Instead, it is a tool for web developers to create IIS apps with a library of BI-type components, and with everything else having to be hand-coded in JavaScript and CSS. Maybe this was cool back in the early 2000s when Logi Info came about, but today I'd recommend using Visual Studio, C#, .NET, and finding a NuGet package for your visualisations if you wanted to go the route of making your own web app. This said, where it is suited is if you have a burning desire to make a stand-alone IIS-based web application and you don't need or want to leverage any existing skills in .NET or PHP or other frameworks/languages. Instead, you want to use the Logi Info XML-based BI widgets and you're happy to make something quick without needing it to look really awesome.
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Clear/Concise view of data. Easily intuitive, amazing drill down capability, fully user configurable panels and dashboards.
Self-Service is such a powerful tool for facilities that want to create/design their own reports/dashboards, it's instantly recognized as being very powerful and agile.
Logi software makes the designer realize that they should think outside the box and not stick with "it's how we have always done it limitation". It allows you to be very creative.
As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
It is not always intuitive to incorporate JavaScript into Logi Info. The tools are all available, but the process requires multiple resource in translating between Logi and JavaScript.
The toolbox is too vast for Logi to provide a 'quick implementation' or 'quick start guide'. There are so many tools that Logi expects the client to determine which fit their use case. There are purchasable 'Professional Services' options for implementation, but without these, the toolset is almost too big.
Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
It is complicated to create dashboards with no previous Zendesk Explore knowledge
The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
Logi Analytics is a great solution if you need just the user interface. However there are other tools stronger at the overall data flow which include a user interface as part of their product.
I am giving 9 rating because the Logi Info still needs to improve on the tutorials part and make it easy for the beginners. Otherwise, it's a very good analytics tool which offers more than 20 types of visualization. It's predictive analysis feature and easy to embed with technologies make it stand out in the market.
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
The support process is bit slow and has a good scope improvement but overall it's good as team is very supportive. They generally take 1-2 days time to respond emails sent to them but some times a delay is also expected. Overall, I did not face any major issues using the service.
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Logi gave us the flexibility we needed to meet the configurable nature of our product and for the need to create custom reports. Other products did not allow flexbility to generate reports via script as was one of our primary requirements.
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
By embedding Logi in our solution and using the Logi Self-Service Module we can provide this flexibility to our users without requiring custom development work for each new request.
We succeeded in developing embedded self-service analytics at scale with a combination of Logi analytics as front-end and a Cassandra data lake with Spark aggregation algorithms as back-end.
We analyze the insurance industry and need to replicate different data formats across hundreds of databases to support multi-tenant (customer) BI reports and "ad hoc" data review on millions or hundreds of millions of records per customer.
