Likelihood to Recommend
Logikcull is a fabulous tool for the firms that do not have a dedicated Litigation Support department. They offer a tool that is very simple and easy to use. You do not need to be highly tech-savvy to use it. And their support team is absolutely fabulous.
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Nextpoint is great in a wide range of scenarios. Specifically, it has worked very well for me when we have been confronted with both large and small document productions which need to be reviewed. We have also been able to use Nextpoint to address some other, non-document production related problems. I think Nextpoint is a strong tool to consider in just about any scenario. The only time I would hesitate to use Nextpoint would be in some type of involved document production that needs many levels of organization. The lack of subfolders can be a bit of a challenge and, although the coding options meet the need in my opinion, it is not exactly what everyone is looking for.
Read full review Pros It ingests data robustly, allowing the user to set a variety of ingestion rules. It provides an interface for attorney review that significantly reduces user training. It has robust user features to enhance the review and tag function of an attorney review team. There are too many wonderful export features to list, but suffice it to say very robust. Support is at the platinum level with real-time chat interface with REAL tech types who can solve issues, without going through a script The company obviously invests heavily in development and seems to always be on the industry edge of simply making things better, faster, more efficient, and cost-effective. Read full review Importing data is a breeze with Nextpoint. Customer support is above and beyond any in the industry. From collection to culling, to review, processing and production - this is by far the best program. The Nextpoint team is constantly improving upon its great products and keeps users powered up and educated, using customer feedback. Read full review Cons I would like to have an easier way to identify the last email in a string that includes all the attachments in the string Other areas I have contacted Logikcull about I have been pleasantly surprised to find out that either there had been an update that solved my issue or one was on the way. Read full review Tagging email families and related documents can take a bit longer than other e-discovery platforms. Read full review Usability
The platform and user interface are very intuitive and easy to use. Built-in features obviously come from a team that knows the industry, and it is customizable for all the odd uses, and individual issues we have with each project. I’ve been able to manage things incredibly easily without the use of third-party vendors, and when I hit a snag, the support team is easy to contact and quick to resolve issues.
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The Support Team is very responsive. They offer lots of convenient training sessions in either a group or individual setting. If you have a problem or can't figure out how to do something in Logikcull, they are easy to reach and will easily walk you through every step of the process.
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The basic package does not include support other than general issues and the help content is not very helpful. The next level has committed and dedicated resources which would provide a better rating here but for the basic package, the support is lacking which makes it a difficult starting option and as a result, you then miss out on the pricing benefits.
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Again, specifically for Slack JSON parsing, I think Logikcull's handling of the data is the best. It handles Thread messages very nicely and things like "code snippets" display much like they do in Slack itself. I have not found a Slack JSON parser that is better.
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Nextpoint's ability to allow users to customize the way they use the system is what sets it apart. You can use Nextpoint in a variety of ways and completely customize the way the system tracks information and data. The ability to set up different searches and data points being tracked is extremely helpful.
Read full review Return on Investment One of the issues we had with using Logikcull was the expense. It was difficult for our attorneys to pass along the hard copy expense of paying for the service based on the types of clients we have. Logikcull was very good at trying to help us with this challenge, but in the end, we found that our attorneys were hesitant to use the product because of the fear that there would be a high hard-cost expense that the client would not pay. This was one of the primary reasons we stopped using it. Our firm has the technical personnel and equipment to maintain an eDiscovery platform in-house, so the investment to bring in another product was, for our firm, a better solution for the long run. As we were developing our litigation support department, Logikcull was the perfect product for us. It allowed us to provide for our attorneys a review platform when they had the cases that could not be managed without one but also gave us the simplicity we needed as we learned how to provide litigation support services to our legal teams. Read full review This program pays for itself in time and money saved versus traditional eDiscovery platforms. For less than $1,000 a month, all databases for all cases can be processed and produced for us with this program. It cuts out the middle man and the hidden expenses, costing the firm and the client far less than other eDiscovery programs. Read full review ScreenShots