LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From…
$149
per month
SecureCRT
Score 9.0 out of 10
N/A
SecureCRT provides secure remote access, file transfer, and data tunneling for everyone in your organizatiom.
N/A
Pricing
LogMeIn Rescue
SecureCRT
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Rescue
SecureCRT
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Discount available for annual pricing. Contact sales for Enterprise pricing.
I would say that LogMeIn Rescue is well-suited for troubleshooting with our clients. It allows us to record errors and capture screenshots for escalation purposes, ensuring faster resolution, especially for new bugs or issues encountered by the client. Additionally, it is integrated with our ticketing tool (Salesforce), which allows us to check whether previous support has already attempted screen sharing without needing to ask them, improving efficiency. Lastly, I do not see any scenarios where LogMeIn Rescue would not be suitable, especially since we are performing troubleshooting with our clients. It significantly helps us troubleshoot issues more quickly.
SecureCRT is well suited for any environment that has a back-end network configuration or in a system administration environment. The ability to configure devices via CLI is the best place where we can use SecureCRT. Configuring network changes and taking backup of network devices is a prime example of SecureCRT being used.
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
Because Secure CRT is a tool that any organization need to have it for their employees. Once you setup SecureCRT and create your folders and add your devices, you will find that managing your network is quick and easy and will help you gain more perspective on your network and devices
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
SecureCRT is better in every way that its peers in the market. From friendly UI to the result affective of using the tool to manage your network. It's the feeling that the network engineer can feel while using SecureCRT to SSH to a network switch or accessing firewall and adding scripts for servers
It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
Increase FCR "First Call Resolution" if you have this within your SLA
Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
