What users are saying about
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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
30 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

VMware Workstation Player

VMware will work great for the following test scenarios:
  • Testing windows updates on a system
  • Testing a new software or a new software version
  • Creating a sandbox to test options/features of an OS
  • Creating different VM to test a software on different OS without the need to have physical machines for all of them
You can also use it as a "player" only where you have that static VM that you run from time to time as with my use for SAS University. Whenever you need to use the software, you simply start that VM.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
VMware Workstation Player
Screen sharing
LogMeIn Rescue
9.6
VMware Workstation Player
File transfer
LogMeIn Rescue
8.6
VMware Workstation Player
Instant message
LogMeIn Rescue
8.3
VMware Workstation Player
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
VMware Workstation Player
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
VMware Workstation Player
Over-the-Internet remote session
LogMeIn Rescue
9.1
VMware Workstation Player
Initiate remote control from mobile
LogMeIn Rescue
7.7
VMware Workstation Player
Remote management of servers & workstations
LogMeIn Rescue
9.0
VMware Workstation Player
Remote Active Directory® management
LogMeIn Rescue
8.2
VMware Workstation Player
Centralized management dashboard
LogMeIn Rescue
8.0
VMware Workstation Player
Session record
LogMeIn Rescue
8.8
VMware Workstation Player
Annotations
LogMeIn Rescue
8.5
VMware Workstation Player
Monitoring and Alerts
LogMeIn Rescue
7.3
VMware Workstation Player
Multi-platform remote control
LogMeIn Rescue
8.9
VMware Workstation Player

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

VMware Workstation Player

  • VMware Player is easy to use.
  • VMware Player supports a wide variety operating systems.
  • Unity mode makes it easy for the end user to utilize needed legacy applications while maintaining their familiar Host OS desktop. It's seamless to the point where the end user doesn't know they're running applications from a VM.
Jeremy Kendzierski | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

VMware Workstation Player

  • Would be nice to use more VMs at once, but this is basically trial software, so it's hard to fault them.
Stephen Demsky | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

VMware Workstation Player

VMware Workstation Player 8.0
Based on 1 answer
I give a rating of 8 because VMware Player has its use cases, for example it requires the host OS to be logged in, and the VMware Player application to be opened and the Guest VM started. Only one VM can run at a time.I'd give a 9/10 to VMware Workstation because you can run shared VMs at startup without logging in or starting the workstation application.and i'd give ESX a 10/10 because ESX is the leader in enterprise visualization.
Jeremy Kendzierski | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

VMware Workstation Player

VMware Workstation Player 8.0
Based on 2 answers
Great product. Its user-friendly GUI and overall performance are really the biggest strength of this tool. The reason why I don't give a higher note is because of the price. Although it's decent (starting at around $200 for a license), there is a good free alternative in VirtualBox. Not everyone values friendly GUI as something worth paying for. For people that are more tech-savvy, I would recommend looking into VirtualBox as they might actually like the model better (with downloadable add-ons and packages).
Anonymous | TrustRadius Reviewer

Performance

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
No answer on this topic is available.

VMware Workstation Player

VMware Workstation Player 9.0
Based on 1 answer
Integration isn't really relevant here but I see this question more as an OS compatibility for the VM. They state that they support over 200 different OS versions. I honestly have never tried anything else other than Ubuntu and Windows myself but nonetheless, this is impressive. I have not hit any limitation in my use of this software in terms of limitation or conflicts with other software.
Anonymous | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

VMware Workstation Player

VMware Workstation Player 9.0
Based on 1 answer
VMware support is very knowledgeable on their products, eveything from AirWatch to ESX clusters. VMware is easy to contact, they stay in touch and see the issue through to the end and a final resolution. They keep you up to date on your issue status and don't leave you waiting for answers.
Jeremy Kendzierski | TrustRadius Reviewer

Implementation Rating

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

VMware Workstation Player

VMware Workstation Player 10.0
Based on 1 answer
Installing the application was easily completed on the twenty computers that needed VMware Player. Once those 20 users were configured we copied our virtual machine template to the 20 users and turned on their newly provisioned virtual machines. We then configured unity mode so the user could easily work from within the virtual machine from their host desktop.
Jeremy Kendzierski | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

VMware Workstation Player

Both free, VMware supports USB 3.0 while VirtualBox does not. VMware supports nested hardware-assisted virtualization while VirtualBox does not.
Fareed Abolhassani | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

VMware Workstation Player

  • For me the benefit was really high as I could use a solution that had a free educational version with VMware player. Without it, I would've needed to buy the SAS software itself which would have cost a few thousand dollars.
  • Although I have no details about the ROI, I know that software testing teams that use the software are saving a lot of money buy using virtual machines. It is obviously a great saving both in physical machine count but also in workstation lab sizes.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Workstation Player

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
VMware Workstation Player
8.0

Likelihood to Renew

LogMeIn Rescue
8.9
VMware Workstation Player
8.0

Usability

LogMeIn Rescue
8.7
VMware Workstation Player
8.0

Reliability and Availability

LogMeIn Rescue
9.1
VMware Workstation Player

Performance

LogMeIn Rescue
9.1
VMware Workstation Player
9.0

Support Rating

LogMeIn Rescue
7.8
VMware Workstation Player
9.0

Implementation Rating

LogMeIn Rescue
6.4
VMware Workstation Player
10.0

Scalability

LogMeIn Rescue
9.1
VMware Workstation Player

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