Loop Returns vs. Mojo Helpdesk

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

Incentivized

For a small business it is a very good value.

Incentivized

• Very solid base features
• Great team & support
• Easy to use interface

Incentivized

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

Incentivized

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

Incentivized

Price and customer service.

Incentivized

• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

Incentivized

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized