Loop Returns vs. parcelLab

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

Incentivized

parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.

Incentivized

• Very solid base features
• Great team & support
• Easy to use interface

Incentivized

• Package Tracking
• Returns Management
• Delivery Forecast

Incentivized

• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

Incentivized

• First setup takes time
• Lots of features that can be explored

Incentivized

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

Incentivized

ParcelLab has better carrier integrations and much higher customizability

Incentivized

• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

Incentivized

• Less customer inquiries
• Higher NPS score
• reduced Customer service costs

Incentivized