Lumen Contact Center vs. Zendesk Talk
Lumen Contact Center vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lumen Contact Center | N/A | Lumen Contact Center (formerly CenturyLink Contact Center) is a blended inbound / outbound configurable call center software solution. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Lumen Contact Center | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Lumen Contact Center | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Lumen Contact Center | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lumen Contact Center | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Lumen Contact Center | Zendesk Talk | |
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Likelihood to Recommend | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
Pros | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
Cons | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
Support Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
Alternatives Considered | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
Return on Investment | Lumen Technologies (formerly CenturyLink) No answers on this topic | Zendesk |
ScreenShots |