LuxSci vs. Proofpoint Email Protection

Apparently secure website hosting and email. Perhaps could have some better background on common website features.

Well suited: Proofpoint does a pretty good job at protecting us from spam emails. I was able to block a lot of emails coming from SendGrid by blocking SendGrid emails with a custom spam filter. However, SendGrid has a lot of legit emails too so I was able to create another rule to allow those emails from certain people, then block the rest. That way business need was met but spam emails are blocked. Less Appropriate If you are trying to monitor internal to internal emails Proofpoint is probably a little over featured for that.

Incentivized

• Security for email.
• Some email spam protection.
• Security for websites.

• Spam - catches these emails before hitting the inbox.
• Daily digest - provides users with a list of the emails that were blocked and allows them to choose to release them if they are legitimate emails.
• Ensures that emails coming into our organization is safe for our users and verifies the email is coming from stated senders email server.

Incentivized

• Unable to provide email script for their servers.
• Email filtering sometimes false negatives.
• Sometimes difficulty with tech support.
• Development requests pending for 2 years now.

• Proofpoint could offer more frequent training opportunities to customers at all levels of expertise.
• Proofpoint can always continue to strive to keep its product a leader in the industry.
• Proofpoint's support site could be overhauled to provide a more logical flow.

Incentivized

Very robust and solid product in protecting our emails. The engineers who assisted with our implementation was very knowledgable and great to work with. Easy to use by end-users. Administration and management are also easy for IT. Great dashboard and reporting tools for business reviews.

There were no appliance errors or unplanned outages during five years of operation.

Incentivized

Most important thing is the performance of processing mails. Even in a complex environment the system keeps performing on a very high Level.

Incentivized

We use ProofPoint support quite often to fix issues and assist with setting up features and rules. Each time we have created a ticket, they have been very helpful and respectful. Each ticket has been treated with the appropriate SLA time and attention. We also enjoy the regular check-ins from the engineers when tickets are open but we get busy with other tasks.

Incentivized

We previously used halon anti-spam, which lasted us well until our organization really started to grow and it was not able to keep up with the amount of mail we were receiving. The support is also nothing compared to Proofpoint's professional services offering. Halon was also not able to have the complex rules that Proofpoint can offer.

Incentivized

You can add a lot of agents to your environment if you need them. And you can operate hardware appliances and virtual appliances in the same cluster.

Incentivized

• Cost-effective. I manage (poorly) multiple websites myself & with the help of Luxsci tech support.
• Generally, things work.
• I wish they had more info on what I think are common issues with websites or email.

• Having easy-to-reach backups of all employee emails has made Proofpoint worth it by itself. That plus the countless times that spam/malicious emails did not make it through to the intended person that could have potentially cost the organization a lot of money.

Incentivized