What users are saying about
4 Ratings
5 Ratings
4 Ratings
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Score 6.9 out of 100
5 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Lytics

If you're struggling to reach a target audience in a touchpoint other than email/print, Lytics is for your business. If your website doesn't have much web traffic, Lytics is NOT for you. It doesn't help with external acquisitions, only with retaining customers who are already on your site.
Anonymous | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Lytics
SurveyLab
8.5
Survey templates
Lytics
SurveyLab
7.3
Themes
Lytics
SurveyLab
9.1
Custom logo/branding
Lytics
SurveyLab
9.1

Survey Content

Lytics
SurveyLab
8.8
Changes to live survey
Lytics
SurveyLab
9.1
Question design help
Lytics
SurveyLab
8.2
Multiple question types
Lytics
SurveyLab
9.1

Survey Logic

Lytics
SurveyLab
9.1
Survey logic flexibility
Lytics
SurveyLab
9.1

Survey Reporting & Analytics

Lytics
SurveyLab
8.5
Response tracking
Lytics
SurveyLab
7.3
Data export
Lytics
SurveyLab
8.2
Standard reports
Lytics
SurveyLab
9.1
Custom reports
Lytics
SurveyLab
9.1
Analytics
Lytics
SurveyLab
9.1

Survey Administration & Security

Lytics
SurveyLab
8.6
Access controls
Lytics
SurveyLab
8.2
Compliance
Lytics
SurveyLab
9.1

Survey Distribution

Lytics
SurveyLab
9.1
Vendor-offered crowdsourcing
Lytics
SurveyLab
9.1
Respondent restrictions
Lytics
SurveyLab
9.1

Pros

Lytics

  • API Integrations
  • Customer data analysis
  • First-party list federation
Anonymous | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Lytics

  • Customization: users are limited to pre-made designs.
  • Design: we have the same issue here; it would be great if users could upload designs from Creative Cloud.
  • Integration: it can be confusing to pair with other applications.
Anonymous | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Alternatives Considered

Lytics

Cheaper, quicker time to market.
Anonymous | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

Lytics

  • Positive: Customers are retained through another outlet.
  • Positive ROI: we've made a lot of money using the program.
  • Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible.
Anonymous | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Lytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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