MACAW CRM vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MACAW CRM
Score 8.0 out of 10
N/A
MACAW CRM system has been designed exclusively for the insurance sector. Prospects lead to opportunities, which leads to quotes, which leads to payment to the policies. In insurer requires, the underwriting and rating engines can be added. Salesforce can be deployed, managed and paid for. The policy servicing and claims tracking has been integrated in the system. The "digital" elements are integrated as various portals and mobile apps. The software has in…N/A
Oracle Siebel CRM
Score 7.6 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
MACAW CRMOracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MACAW CRMOracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MACAW CRMOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
8.9
19 Ratings
13% above category average
Customer data management / contact management00 Ratings9.018 Ratings
Workflow management00 Ratings9.018 Ratings
Territory management00 Ratings9.014 Ratings
Opportunity management00 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.013 Ratings
Contract management00 Ratings9.413 Ratings
Quote & order management00 Ratings8.912 Ratings
Interaction tracking00 Ratings10.014 Ratings
Channel / partner relationship management00 Ratings9.410 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
9.3
18 Ratings
20% above category average
Case management00 Ratings8.916 Ratings
Call center management00 Ratings10.014 Ratings
Help desk management00 Ratings8.912 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
7.9
13 Ratings
2% above category average
Lead management00 Ratings8.911 Ratings
Email marketing00 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
8.6
14 Ratings
12% above category average
Task management00 Ratings8.913 Ratings
Billing and invoicing management00 Ratings8.49 Ratings
Reporting00 Ratings8.413 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting00 Ratings8.012 Ratings
Pipeline visualization00 Ratings7.013 Ratings
Customizable reports00 Ratings7.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
9.6
17 Ratings
22% above category average
Custom fields00 Ratings10.017 Ratings
Custom objects00 Ratings10.017 Ratings
Scripting environment00 Ratings8.214 Ratings
API for custom integration00 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
10.0
16 Ratings
17% above category average
Single sign-on capability00 Ratings10.015 Ratings
Role-based user permissions00 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
6.8
9 Ratings
8% below category average
Social data00 Ratings6.89 Ratings
Social engagement00 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
10.0
12 Ratings
31% above category average
Marketing automation00 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
MACAW CRM
-
Ratings
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access00 Ratings5.011 Ratings
Best Alternatives
MACAW CRMOracle Siebel CRM
Small Businesses

No answers on this topic

Salesmate
Salesmate
Score 9.6 out of 10
Medium-sized Companies

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MACAW CRMOracle Siebel CRM
Likelihood to Recommend
8.0
(1 ratings)
8.7
(21 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
3.0
(3 ratings)
User Testimonials
MACAW CRMOracle Siebel CRM
Likelihood to Recommend
Nest Innovative Solutions Private Limited
MACAW integrates well with Salesforce. As they say, they manage leads, opportunities, quotes and policies well. The underwriting and rating engines can be integrated if it's required. MACAW is a great solution for combining multiple systems into one and lowering overhead. It is not a great fit for non-technical departments.
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Read full review
Pros
Nest Innovative Solutions Private Limited
  • Blending of CRM within an insurance flow
  • Great Lead Management, Quotation and Underwriting
  • High level support for marketing campaigns and setting up successful content strategies
  • Great support for legacy back-office system
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Nest Innovative Solutions Private Limited
  • Not very user friendly
  • Configuration with older back-office system is a bit of a hassle
  • Searches and uploads sometimes take a long time
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
Nest Innovative Solutions Private Limited
No answers on this topic
Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Nest Innovative Solutions Private Limited
No answers on this topic
Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Nest Innovative Solutions Private Limited
MACAW provides deep integration with insurance-relevant tools, like underwriting and rating engines, which are not supported in shallow CRMs like Hubspot.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Nest Innovative Solutions Private Limited
  • Allowed work from home due to its web UI
  • Made using legacy back-office system easier, except for more complex cases
  • Not user friendly and a bit hard to onboard into
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Read full review
ScreenShots

MACAW CRM Screenshots

Screenshot of Single Customer Overview DashboardScreenshot of Opportunity DashboardScreenshot of Quotation DashboardScreenshot of Policy Overview Dashboard