What users are saying about
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Top Rated
581 Ratings
4 Ratings
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Score 7.1 out of 100

Microsoft Dynamics 365

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Top Rated
581 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Macola

Well suited for larger companies, and this is only becoming more the case with the new ownership. Smaller companies could at one time buy only the modules they required. This is now not possible, so you end up with a number of modules you do not need. It is best suited for a company needing a full MRP and is going to be overkill for a service based company that does not require inventory management.
Rachel Stansel | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Macola
9.0
Microsoft Dynamics 365
Pay calculation
Macola
9.0
Microsoft Dynamics 365
Benefit plan administration
Macola
9.0
Microsoft Dynamics 365
Direct deposit files
Macola
9.0
Microsoft Dynamics 365
Salary revision and increment management
Macola
9.0
Microsoft Dynamics 365
Reimbursement management
Macola
9.0
Microsoft Dynamics 365

Customization

Macola
6.9
Microsoft Dynamics 365
8.1
API for custom integration
Macola
7.1
Microsoft Dynamics 365
8.0
Plug-ins
Macola
6.7
Microsoft Dynamics 365
Custom fields
Macola
Microsoft Dynamics 365
8.2
Custom objects
Macola
Microsoft Dynamics 365
8.0
Scripting environment
Macola
Microsoft Dynamics 365
8.0

Security

Macola
9.4
Microsoft Dynamics 365
8.8
Single sign-on capability
Macola
9.9
Microsoft Dynamics 365
8.9
Role-based user permissions
Macola
9.0
Microsoft Dynamics 365
8.7

Reporting & Analytics

Macola
8.0
Microsoft Dynamics 365
Dashboards
Macola
9.6
Microsoft Dynamics 365
Standard reports
Macola
7.6
Microsoft Dynamics 365
Custom reports
Macola
7.0
Microsoft Dynamics 365

General Ledger and Configurable Accounting

Macola
8.6
Microsoft Dynamics 365
Accounts payable
Macola
7.9
Microsoft Dynamics 365
Accounts receivable
Macola
8.7
Microsoft Dynamics 365
Global Financial Support
Macola
8.0
Microsoft Dynamics 365
Primary and Secondary Ledgers
Macola
9.4
Microsoft Dynamics 365
Intercompany Accounting
Macola
9.0
Microsoft Dynamics 365
Localizations
Macola
8.0
Microsoft Dynamics 365
Journals and Reconciliations
Macola
8.1
Microsoft Dynamics 365
Enterprise Accounting
Macola
7.7
Microsoft Dynamics 365
Configurable Accounting
Macola
9.4
Microsoft Dynamics 365
Centralized Rules Framework
Macola
9.0
Microsoft Dynamics 365
Standardized Processes
Macola
9.9
Microsoft Dynamics 365

Inventory Management

Macola
8.6
Microsoft Dynamics 365
Inventory tracking
Macola
9.7
Microsoft Dynamics 365
Automatic reordering
Macola
8.0
Microsoft Dynamics 365
Location management
Macola
8.6
Microsoft Dynamics 365
Manufacturing module
Macola
8.0
Microsoft Dynamics 365

Order Management

Macola
8.3
Microsoft Dynamics 365
Pricing
Macola
9.0
Microsoft Dynamics 365
Order entry
Macola
9.1
Microsoft Dynamics 365
Credit card processing
Macola
7.0
Microsoft Dynamics 365
Cost of goods sold
Macola
9.1
Microsoft Dynamics 365
Order Orchestration
Macola
9.0
Microsoft Dynamics 365
End-to-end order visibility
Macola
7.0
Microsoft Dynamics 365
Order exception Resolution
Macola
8.0
Microsoft Dynamics 365

Subledger and Financial Process

Macola
8.7
Microsoft Dynamics 365
Automated Invoice Processing
Macola
9.0
Microsoft Dynamics 365
Shared Services Payments
Macola
8.0
Microsoft Dynamics 365
Billings Management
Macola
8.7
Microsoft Dynamics 365
Customer Receipt Applications
Macola
9.0
Microsoft Dynamics 365
Customer Collections
Macola
8.0
Microsoft Dynamics 365
Revenue Recognition
Macola
8.9
Microsoft Dynamics 365
Cash Management
Macola
8.1
Microsoft Dynamics 365
Asset Management
Macola
9.0
Microsoft Dynamics 365
Travel & Expense Management
Macola
8.0
Microsoft Dynamics 365
Budgetary Control & Encumbrance Accounting
Macola
9.0
Microsoft Dynamics 365
Period Close
Macola
10.0
Microsoft Dynamics 365
Transactions Tax
Macola
8.0
Microsoft Dynamics 365
Subledger Reconciliations
Macola
9.0
Microsoft Dynamics 365

Project Financial Management

Macola
8.3
Microsoft Dynamics 365
Budgeting and Forecasting
Macola
9.0
Microsoft Dynamics 365
Project Costing
Macola
8.0
Microsoft Dynamics 365
Cost Capture
Macola
8.0
Microsoft Dynamics 365
Capital Project Management
Macola
8.0
Microsoft Dynamics 365
Customer Invoicing
Macola
9.0
Microsoft Dynamics 365
Customer Contract Compliance
Macola
9.0
Microsoft Dynamics 365
Project Revenue Recognition
Macola
8.0
Microsoft Dynamics 365
Project Financial Performance Analysis
Macola
8.0
Microsoft Dynamics 365
Project Financials Dashboard
Macola
8.0
Microsoft Dynamics 365
Real-time Financial Reporting
Macola
9.0
Microsoft Dynamics 365
Embedded Business Intelligence
Macola
8.0
Microsoft Dynamics 365
Project Planning Collaboration
Macola
8.0
Microsoft Dynamics 365

Grants Management

Macola
8.8
Microsoft Dynamics 365
Award Lifecycle Management
Macola
8.0
Microsoft Dynamics 365
Spending Control
Macola
8.0
Microsoft Dynamics 365
Indirect Cost Management
Macola
9.0
Microsoft Dynamics 365
Billing
Macola
10.0
Microsoft Dynamics 365

Procurement

Macola
8.0
Microsoft Dynamics 365
Bids Analyzed and Compared
Macola
7.0
Microsoft Dynamics 365
Supplier Communication and Collaboration
Macola
8.0
Microsoft Dynamics 365
Supplier Management
Macola
9.0
Microsoft Dynamics 365
Supplier Portal
Macola
8.0
Microsoft Dynamics 365

Logistics

Macola
8.9
Microsoft Dynamics 365
Freight Payment Automation
Macola
8.0
Microsoft Dynamics 365
Fulfillment Management
Macola
9.0
Microsoft Dynamics 365
Inventory Visibility
Macola
9.7
Microsoft Dynamics 365

Manufacturing

Macola
8.3
Microsoft Dynamics 365
Work Execution
Macola
8.0
Microsoft Dynamics 365
Advanced Fulfillment
Macola
9.0
Microsoft Dynamics 365
Manufacturing Costs
Macola
7.9
Microsoft Dynamics 365

Supply Chain

Macola
8.0
Microsoft Dynamics 365
Inventory Planning
Macola
8.0
Microsoft Dynamics 365

Sales Force Automation

Macola
Microsoft Dynamics 365
7.9
Customer data management / contact management
Macola
Microsoft Dynamics 365
8.5
Workflow management
Macola
Microsoft Dynamics 365
7.7
Territory management
Macola
Microsoft Dynamics 365
8.0
Opportunity management
Macola
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
Macola
Microsoft Dynamics 365
7.8
Contract management
Macola
Microsoft Dynamics 365
7.4
Quote & order management
Macola
Microsoft Dynamics 365
7.5
Interaction tracking
Macola
Microsoft Dynamics 365
7.9
Channel / partner relationship management
Macola
Microsoft Dynamics 365
7.8

Customer Service & Support

Macola
Microsoft Dynamics 365
8.2
Case management
Macola
Microsoft Dynamics 365
8.5
Call center management
Macola
Microsoft Dynamics 365
7.8
Help desk management
Macola
Microsoft Dynamics 365
8.3

Marketing Automation

Macola
Microsoft Dynamics 365
7.9
Lead management
Macola
Microsoft Dynamics 365
8.2
Email marketing
Macola
Microsoft Dynamics 365
7.7

CRM Project Management

Macola
Microsoft Dynamics 365
7.9
Task management
Macola
Microsoft Dynamics 365
7.8
Billing and invoicing management
Macola
Microsoft Dynamics 365
8.0
Reporting
Macola
Microsoft Dynamics 365
8.0

CRM Reporting & Analytics

Macola
Microsoft Dynamics 365
8.0
Forecasting
Macola
Microsoft Dynamics 365
7.7
Pipeline visualization
Macola
Microsoft Dynamics 365
8.5
Customizable reports
Macola
Microsoft Dynamics 365
7.7

Social CRM

Macola
Microsoft Dynamics 365
7.6
Social data
Macola
Microsoft Dynamics 365
7.5
Social engagement
Macola
Microsoft Dynamics 365
7.7

Integrations with 3rd-party Software

Macola
Microsoft Dynamics 365
8.0
Marketing automation
Macola
Microsoft Dynamics 365
8.1
Compensation management
Macola
Microsoft Dynamics 365
7.9

Platform

Macola
Microsoft Dynamics 365
7.3
Mobile access
Macola
Microsoft Dynamics 365
7.3

Pros

Macola

  • Simplifying min/max inventory reviews
  • PO entry and receiving
  • Order entry and production order entry
  • Custom reporting and high level reviews
Rachel Stansel | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Macola

  • Integration with other software
  • Migration from another application
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Macola

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Macola

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.9
Based on 8 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
Anonymous | TrustRadius Reviewer

Support Rating

Macola

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

Macola

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Macola

We did not try any other products. We migrated to Macola from an older product.
Rachel Stansel | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Return on Investment

Macola

  • Lower software costs.
  • Less maintenance.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Pricing Details

Macola

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Macola
7.6
Microsoft Dynamics 365
8.3

Likelihood to Renew

Macola
Microsoft Dynamics 365
7.9

Usability

Macola
Microsoft Dynamics 365
8.9

Support Rating

Macola
Microsoft Dynamics 365
10.0

Online Training

Macola
Microsoft Dynamics 365
7.5

Implementation Rating

Macola
Microsoft Dynamics 365
9.2

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