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Mailchimp Transactional Email (Mandrill) vs. Oracle Dyn Email

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mailchimp Transactional Email (Mandrill)

    Score7.3 out of 10
    N/AMailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.

    $0

    per month

    Oracle Dyn Email

    Score6.6 out of 10
    N/AThe Oracle Dyn Email Delivery service is an email delivery infrastructure which supports sending via an API or SMTP, and is built to reliably support bulk and transactional emails. The service also includes sender reputation management (via its RepMan service), send monitoring and problem tracking service, and analytics to optimize email campaigns.N/A
    Pricing
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Editions & Modules
    Free
    $0
    per month
    Essentials
    $13
    per month
    Standard
    $20
    per month
    Premium
    $350
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Considered Both Products
    Intuit
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Small Businesses
    Postmark
    Score7.7 out of 10
    Postmark
    Score7.7 out of 10
    Medium-sized Companies
    Postmark
    Score7.7 out of 10
    Postmark
    Score7.7 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Likelihood to Recommend
    9.0
    (16 ratings)
    6.5
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    6.7
    (2 ratings)
    8.9
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
    Likelihood to Recommend
    Intuit
    Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
    Incentivized
    Read full review
    Oracle
    Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.
    Read full review
    Pros
    Intuit
    • Mandrill is extremely reliable. We switched from using a platform that was very hit-or-miss, but we never had a single deliverability issue with Mandrill's transactional API. Every email was sent reliably and quickly.
    • Mandrill's reporting and debugging features made it easy to ensure that all our messages were getting delivered to the right place in a timely manner. In fact, Mandrill's tools were so robust that we used it as an end-around way of debugging another failing service we were using.
    • Mandrill is a very affordable add-on to an existing MailChimp account. Adding an extra layer of reliability was a no-brainer, and made the cost essentially negligible to our organization.
    Incentivized
    Read full review
    Oracle
    • API Automation - Really simple API so that we could set up automation quickly. Our development team really appreciated that.
    • Shared & Dedicated IPs - Depending upon sending volume there are benefits to both approaches and having that flexibility is nice.
    • Post Send Intel - After the send, having detailed metrics is critical and this platform does that particularly well.
    Incentivized
    Read full review
    Cons
    Intuit
    • The rate-limit system can be troubling. If you are switching providers and already have a large e-mail volume, you're going to want to transition slowly. The per-hour send limits are initially very low, and if you have any deliverability or complaint hiccups, they will plummet quickly. The Mandrill support staff is very helpful in this area - they will not (and claim that they can not) manipulate send limits for any account at any time for any reason.
    • Billing is combined in with a paid MailChimp subscription, which didn't used to be the case.
    • No free tier.
    Incentivized
    Read full review
    Oracle
    • I did have some difficulty diagnosing some of the issues I was having with one major ESP
    • The user interface can be slow and is outdated
    Incentivized
    Read full review
    Likelihood to Renew
    Intuit
    No answers on this topic
    Oracle
    I think it is very likely we will continue to use Dyn
    Incentivized
    Read full review
    Usability
    Intuit
    It did the job for us and we were happy with the delivery rates of the email, analytics and customisation available while integrating it within our platform.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Support Rating
    Intuit
    I haven't personally reached out to their support team, but the feedback I've heard from our tech support and engineering teams have been that their response to questions has often been they either are unsure or that Mandrill is what it is. For example, when our customers weren't able to see opens and clicks for all emails sent, and we reached out to their support, the response was it is what it is, and they'll send a notification to our app if they can.
    Incentivized
    Read full review
    Oracle
    Some questions or requests may go amiss. Keeping important stakeholders in copy of communication is something that is not guaranteed and there is no way to assure this at time of ticket creation.
    Incentivized
    Read full review
    Implementation Rating
    Intuit
    No answers on this topic
    Oracle
    I wasn't at the company during implementation
    Incentivized
    Read full review
    Alternatives Considered
    Intuit
    So we actually work with clients across all of the platforms listed above, but Mandrill has a huge ease of use bonus in its favor, especially when working with clients who are setting up a Cart Recovery style marketing campaign for the first time or are looking for a bit of a fire-and-forget setup. With more sophisticated clients (on the scale of global ecommerce companies), who have a larger subscriber/customer base and in-house design teams, we find that Mandrill usually isn't enough
    Incentivized
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    Oracle
    While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.
    Incentivized
    Read full review
    Return on Investment
    Intuit
    • It helped us to grow our customer database substantially in the last quarter.
    • Last week we reached 62% customer engagement in our campaign. This is very good customer engagement for our projects.
    • In the last quarter we achieved our target by 135%.
    Incentivized
    Read full review
    Oracle
    • Quick implementation of Oracle Dyn Email into our workflow allowed our email campaigns to get started within a week.
    • From consistently analyzing the opening rates of emails, we have managed to perfect our email headers for maximum conversion.
    • Manageability of all our campaigns has increased, saving all the teams across our entire organization considerable amounts of time and resources.
    Read full review
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