Likelihood to Recommend Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
Read full review Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.
Read full review Pros Mandrill is extremely reliable. We switched from using a platform that was very hit-or-miss, but we never had a single deliverability issue with Mandrill's transactional API. Every email was sent reliably and quickly. Mandrill's reporting and debugging features made it easy to ensure that all our messages were getting delivered to the right place in a timely manner. In fact, Mandrill's tools were so robust that we used it as an end-around way of debugging another failing service we were using. Mandrill is a very affordable add-on to an existing MailChimp account. Adding an extra layer of reliability was a no-brainer, and made the cost essentially negligible to our organization. Read full review API Automation - Really simple API so that we could set up automation quickly. Our development team really appreciated that. Shared & Dedicated IPs - Depending upon sending volume there are benefits to both approaches and having that flexibility is nice. Post Send Intel - After the send, having detailed metrics is critical and this platform does that particularly well. Read full review Cons The rate-limit system can be troubling. If you are switching providers and already have a large e-mail volume, you're going to want to transition slowly. The per-hour send limits are initially very low, and if you have any deliverability or complaint hiccups, they will plummet quickly. The Mandrill support staff is very helpful in this area - they will not (and claim that they can not) manipulate send limits for any account at any time for any reason. Billing is combined in with a paid MailChimp subscription, which didn't used to be the case. No free tier. Read full review I did have some difficulty diagnosing some of the issues I was having with one major ESP The user interface can be slow and is outdated Read full review Likelihood to Renew I think it is very likely we will continue to use Dyn
Read full review Usability Mailchimp does a good job of documenting the service
Read full review Support Rating I haven't personally reached out to their support team, but the feedback I've heard from our tech support and engineering teams have been that their response to questions has often been they either are unsure or that Mandrill is what it is. For example, when our customers weren't able to see opens and clicks for all emails sent, and we reached out to their support, the response was it is what it is, and they'll send a notification to our app if they can.
Read full review Some questions or requests may go amiss. Keeping important stakeholders in copy of communication is something that is not guaranteed and there is no way to assure this at time of ticket creation.
Read full review Implementation Rating I wasn't at the company during implementation
Read full review Alternatives Considered So we actually work with clients across all of the platforms listed above, but Mandrill has a huge ease of use bonus in its favor, especially when working with clients who are setting up a Cart Recovery style marketing campaign for the first time or are looking for a bit of a fire-and-forget setup. With more sophisticated clients (on the scale of global ecommerce companies), who have a larger subscriber/customer base and in-house design teams, we find that Mandrill usually isn't enough
Read full review While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.
Read full review Return on Investment It helped us to grow our customer database substantially in the last quarter. Last week we reached 62% customer engagement in our campaign. This is very good customer engagement for our projects. In the last quarter we achieved our target by 135%. Read full review Quick implementation of Oracle Dyn Email into our workflow allowed our email campaigns to get started within a week. From consistently analyzing the opening rates of emails, we have managed to perfect our email headers for maximum conversion. Manageability of all our campaigns has increased, saving all the teams across our entire organization considerable amounts of time and resources. Read full review ScreenShots