What users are saying about
35 Ratings
1 Ratings
35 Ratings
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Score 7.9 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mailgun

Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.
Sam Lepak | TrustRadius Reviewer

VoilaNorbert

VoilaNorbert is great for sales people trying to find email addresses but we use it mainly in a PR capacity. It's best suited in our workflow if you know the site and the person you are reaching out to. In terms of scenarios where it is less appropriate, if you are looking to find related people or related sites to the one you are reaching out to, I haven't explored that functionality.
Vincent Nero | TrustRadius Reviewer

Pros

Mailgun

  • Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
  • It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
  • Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.
Anonymous | TrustRadius Reviewer

VoilaNorbert

  • Finds email addresses
  • Backs up email addresses with other contact info if it exists
  • Keeps a database of all of your contacts added
Vincent Nero | TrustRadius Reviewer

Cons

Mailgun

  • No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
  • Dashboard UI (although easy to use) is a bit dated in appearance
  • Logs are cumbersome compared to Mandrill
  • Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
  • Sometimes can be slow in delivery
  • Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
Joshua Weaver | TrustRadius Reviewer

VoilaNorbert

  • Sometimes they can't always find or confirm (but that's to be expected)
Vincent Nero | TrustRadius Reviewer

Usability

Mailgun

Mailgun 7.0
Based on 1 answer
It could be more up-to-date and could offer some extra features that other competitors do like templating and better querying and filtering. As it is right now most things are easy to use but seem rather barebones next to Mandrill. The API is easy to implement thanks to the great documentation which is why I recommend Mailgun so often.
Joshua Weaver | TrustRadius Reviewer

VoilaNorbert

No score
No answers yet
No answers on this topic

Support Rating

Mailgun

Mailgun 7.6
Based on 7 answers
You can't seem to get ANY support until you shell out hundreds of dollars per month. I even did this when we could not deliver mail with Mailgun, and the response was slow and inadequate. Nor would they refund my money. I'll never be a customer of Mailgun again.
Anonymous | TrustRadius Reviewer

VoilaNorbert

VoilaNorbert 10.0
Based on 1 answer
I've never had any issues personally, but I know that any of my other colleagues have had quick support after emailing.
Vincent Nero | TrustRadius Reviewer

Alternatives Considered

Mailgun

MailGun is more expensive than SparkPost and about the same price-wise as SendGrid. MailGun had a notably easy set-up process, since they are the first SMTP service we signed up with, and their support has been very helpful in identifying deliverability issues, providing documentation on IP reputation management, and recommending best sending practices.
Anonymous | TrustRadius Reviewer

VoilaNorbert

I've used a handful of other products, one is called Hunter.io. Another is called BuzzStream. Both have their advantages. Hunter we've used as a backup to finding emails if VoilaNorbert can't find them. BuzzStream does have nice email finding capabilities, but they are also more robust from an emailing and tracking perspective. I know that VoilaNorbert has some of that functionality but BuzzStream's is more intuitive. But I think VoilaNorbert's email address capabilities are probably faster/better than the other two.
Vincent Nero | TrustRadius Reviewer

Return on Investment

Mailgun

  • By not investing in our mail server, we have saved huge amount of money and time. For configuration and installation of an email server on Linux-based server, we would have to hire a network administrator.
  • If email delivery is an issue in a hosting provider, another solution is to switch the hosting. Fortunately with Mailgun, we didn't need to try different hosts and experiment which one works best for emails. We can stick to our existing web hosting provider and would not need to change it just for the sake of improving email deliverability.
  • The pricing of Mailgun is very cheap and straightforward. First 10K emails are free every month and that's a big advantage for our organization because our volume of emails is rarely more than 10K per month.
Anonymous | TrustRadius Reviewer

VoilaNorbert

  • Speeds up workflow across the board for our PR/link building.
  • The database function prevents us from repeating the same tasks.
Vincent Nero | TrustRadius Reviewer

Pricing Details

Mailgun

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VoilaNorbert

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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