What users are saying about
22 Ratings
5 Ratings
22 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Mailjet

I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.
Anonymous | TrustRadius Reviewer

WebEngage

When the business is expected to scale and expand, tools such as this proves very handy where it helps to target the correct segments or correct audiences with the right offerings, thereby increasing the chances of transaction or desired action from the user while saving pennies which could have been burnt if a blanket approach would have been used. Automation saves a lot of time and effort for the marketers and businesses boosted due to its operation.
Rohit Asesh | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailjet
7.2
WebEngage
9.3
WYSIWYG email editor
Mailjet
7.6
WebEngage
Dynamic content
Mailjet
5.8
WebEngage
10.0
A/B testing
Mailjet
7.0
WebEngage
Mobile optimization
Mailjet
8.4
WebEngage
9.0
Email deliverability reporting
Mailjet
7.9
WebEngage
8.0
List management
Mailjet
6.6
WebEngage
10.0
Ability to test dynamic content
Mailjet
WebEngage
9.0
Triggered drip sequences
Mailjet
WebEngage
10.0

Reporting & Analytics

Mailjet
7.9
WebEngage
8.7
Dashboards
Mailjet
8.0
WebEngage
9.0
Standard reports
Mailjet
7.9
WebEngage
9.0
Custom reports
Mailjet
WebEngage
8.0

Lead Management

Mailjet
WebEngage
9.5
Lead nurturing
Mailjet
WebEngage
10.0
Automated sales alerts and tasks
Mailjet
WebEngage
9.0

Campaign Management

Mailjet
WebEngage
9.0
Event/webinar marketing
Mailjet
WebEngage
9.0

Platform & Infrastructure

Mailjet
WebEngage
9.5
API
Mailjet
WebEngage
9.0
Role-based workflow & approvals
Mailjet
WebEngage
10.0
Customizability
Mailjet
WebEngage
10.0
Integration with Salesforce.com
Mailjet
WebEngage
9.0

Pros

Mailjet

  • Mailjet is good at "links", it's really easy to link your content and photos to outside links.
  • Mailjet is good at getting emails out in a timely fashion.
  • Mailjet is really cost-effective compared to their competitors for what all you get.
Jen Lyles | TrustRadius Reviewer

WebEngage

  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Rohit Asesh | TrustRadius Reviewer

Cons

Mailjet

  • Customer service is not excellent.
  • My email list's integrity was in question. They repeatedly turned off our service questioning my results.
  • Multiple times I went to use the service in need of sending out an email and our service was not working.
Ronnie Rask | TrustRadius Reviewer

WebEngage

  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Rohit Asesh | TrustRadius Reviewer

Alternatives Considered

Mailjet

Mailjet was much easier to set up, and much more affordable for us than other solutions we evaluated, such as SendGrid. SendGrid may be better suited for organizations with larger volumes or more technical staff, but for us, Mailjet was a superior solution at this time. We also looked at other competitors, but Mailjet impressed us the most with their ease of use and excellent customer support.
Stephen Hamilton | TrustRadius Reviewer

WebEngage

Both WebEngage & CleverTap are equally good with some weighed advantages at both their ends. When it comes to an easy interface for user journey creation, CleverTap wins the race. When it comes to proper granularized segmentation skills, WebEngage takes a lead. I'd recommend WebEngage because of its extensive implementation capability and better use cases for segmentation and customizability.
Rohit Asesh | TrustRadius Reviewer

Return on Investment

Mailjet

  • Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings.
  • Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers.
  • Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users.
Ramón Carmona Medina | TrustRadius Reviewer

WebEngage

  • Helped improves quality of acquisition by defining the journey of new users.
  • Business operations made easy because of automation which helped in scaling.
  • Improved retention of the users resulted into higher ROI.
Rohit Asesh | TrustRadius Reviewer

Screenshots

Pricing Details

Mailjet

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Mailjet Editions & Modules

Edition
1. Bronze$8 .69 for Basic / $18 .86 for Premium1
2. Crystal$17. 06 for Basic / $37. 76 for Premium2
3. Silver$62. 06 for Basic / $87. 26 for Premium3
4. Gold$150. 26 for Basic / $206. 96 for Premium4
5. Platinum$300. 56 for Basic / $359. 06 for Premium5
  1. 30,000 emails per month
  2. 60,000 emails per month
  3. 150,000 emails per month
  4. 450,000 emails per month
  5. 900,000 emails per month
Additional Pricing Details
BASIC - All of Mailjet’s core features for a low price. PREMIUM - Advanced features to leverage your email strategy. For more information about the pricing, please check this page: https://www.mailjet.com/pricing/

WebEngage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WebEngage Editions & Modules

Additional Pricing Details
Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

Rating Summary

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