TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mailtrack

    Score9.7 out of 10
    N/AMailtrack is an email-tracking extension for Gmail and part of Mailsuite. It adds delivery and read-status indicators to sent messages, showing when recipients open an email or click a tracked link without requiring users to leave Gmail. Key Capabilities Gmail read receipts: Mailtrack adds one or two checkmarks to sent messages. Grey checkmarks indicate delivery; green checkmarks indicate that the message was opened. Open and…

    $2.99

    per month per user

    NeverBounce a ZoomInfo company

    Score8.4 out of 10
    N/ANeverBounce is a suite of email verification tools and service, acquired by DiscoverOrg (now ZoomInfo) in 2019. NeverBounce is a ZoomInfo company.

    $0

    Per Email

    Pricing
    MailtrackNeverBounce a ZoomInfo company
    Editions & Modules
    Free
    $0
    per month per user
    Mailtrack
    2,99
    per month per user
    Mailsuite
    9,99
    per month per user
    Up to 250,000
    $0.004
    Per Email
    Up to 100,000
    $0.005
    Per Email
    Up to 10,000
    $0.008
    Per Email
    Offerings
    Pricing Offerings
    MailtrackNeverBounce a ZoomInfo company
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MailtrackNeverBounce a ZoomInfo company
    Considered Both Products
    Mailtrack
    No answer on this topic
    ZoomInfo
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    48 Answers
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    37 Answers
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    48 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    38 Answers
    100%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    40 Answers
    100%
    Implementation went as expected
    12 Answers
    Best Alternatives
    MailtrackNeverBounce a ZoomInfo company
    Small Businesses
    Yesware
    Score8.3 out of 10
    No answers on this topic
    Medium-sized Companies
    Yesware
    Score8.3 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MailtrackNeverBounce a ZoomInfo company
    Likelihood to Recommend
    9.4
    (50 ratings)
    8.2
    (14 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    8.7
    (40 ratings)
    8.6
    (5 ratings)
    Support Rating
    7.1
    (42 ratings)
    8.2
    (3 ratings)
    User Testimonials
    MailtrackNeverBounce a ZoomInfo company
    Likelihood to Recommend
    Mailtrack
    Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
    Incentivized
    Read full review
    ZoomInfo
    NeverBounce is well-suited for any company or agency that sends opt-in and cold email campaigns. A flood of products on the market verifies email data, and the differentiation between these products is minimal. Still, NeverBounce executes the tasks it promises and delivers data that delivers.
    Incentivized
    Read full review
    Pros
    Mailtrack
    • Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
    • The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
    • Free version includes unlimited email tracking, this is fab.
    Incentivized
    Read full review
    ZoomInfo
    • Making sure the email doesn't end up in spam folder
    • Check latest activity that user has performed with the emails
    • Keep activity tracker and report the last performance
    Incentivized
    Read full review
    Cons
    Mailtrack
    • Some of the settings can be confusing at first.
    • Some alerts are on by default and can be annoying at times.
    • Good to know if the email was deleted.
    • It would be great to know how much time recipients spent on each email.
    Read full review
    ZoomInfo
    • More detailed reason of why a particular domain/email is flagged
    • Automated proactive notifications when a specific email in our DB becomes inactive
    • No restriction on credits usage as our geography targets may lead to more volume of ICPs
    Incentivized
    Read full review
    Likelihood to Renew
    Mailtrack
    No answers on this topic
    ZoomInfo
    I don't know of a better product for cleaning emails and we plan to continue using it.
    Incentivized
    Read full review
    Usability
    Mailtrack
    I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
    Incentivized
    Read full review
    ZoomInfo
    The tool is very simple to use and the bulk verification also helps the team verify an entire list at once. Also helps with the catch all domain that gives some direction to the users if the email will be delivered or not. The UI and UX of the tool is also seamless.
    Incentivized
    Read full review
    Support Rating
    Mailtrack
    I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
    Read full review
    ZoomInfo
    When I needed support, I reached out to them and they were very helpful. They even offered me a promo code for my first purchase, which was nice to have
    Incentivized
    Read full review
    Alternatives Considered
    Mailtrack
    There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
    Read full review
    ZoomInfo
    Bouncer is an inexpensive alternative to NeverBounce. One also gets a 1000 free credits for signing up. The UI/UX is also easy to use just like NeverBounce. But the reason we went ahead with NeverBounce is because it's more reliable in terms of accurate verification of email IDs.
    Incentivized
    Read full review
    Return on Investment
    Mailtrack
    • I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
    • Knowing when an email is read multiple times helps me know the importance of the content in my email.
    • The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
    Read full review
    ZoomInfo
    • It has saved us from getting flagged as a spammer from AWS.
    • The cost is very low. less than a penny per address.
    • Email is an important part of our marketing and NeverBounce makes sure it is compliant and follows the law.
    Incentivized
    Read full review
    ScreenShots

    Mailtrack Screenshots

    Screenshot of Double check marks appear right in the  Gmail Sent folder — one for delivered, two for read. Nothing new to learn, no separate dashboard to open.Screenshot of Alerts, sent the moment a recipient opens your message, so you can follow up or pick up the phone while the email is still on their screen.Screenshot of where to set a reminder rules once and Mailtrack watches sent mail, flagging the messages that went unopened or unanswered so none of them go cold.Screenshot of A complete activity log per email — who opened it, how many times and when, including each recipient separately when sent to a group.Screenshot of a display of exactly which links a recipient clicked and when — a pricing page, a proposal, a calendar link.