Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
Pentest-Tools.com
Score 7.0 out of 10
N/A
Pentest-Tools.com helps security professionals find, validate, and communicate vulnerabilities, whether they’re internal teams defending at scale, MSPs juggling clients, or consultants under pressure. The service provides coverage across network, web, API, and cloud assets, and includes built-in exploit validation to turn every scan into credible, actionable insight. Boasting users among over 2,000 teams in 119 countries for use…
For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.
This website is well suited for organisations that perform regular security assessments. In particular, external scans and reconnaissance. As an example, I am able to run a report on our Wordpress website to enable me to see whether we are missing any important security updates. We found it to be very useful for training new security analysts, due to the straightforward GUI. You can work on the same projects together to help you to do this. Having it laid out in front of them helps them to understand the concepts much easier than using dozens of different tools to achieve the same goals, and also speeds up training. If you're a personal user it may not be appropriate due to price. If you are a personal user, I would advise using the many open source tools there are that do the same things. The strength of this platform is that it combines them into a single pane of glass, but you can achieve the same things with other tools if necessary. For example, there are many other tools that you could use to run a UDP port scan that do not cost money (EG NMAP)
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
No logging for things like scanning. This means you don't actually know when the scan has failed if you're not immediately on the ball.
Reports could look better. It would be good to be able to customise the report with some different styles to suit your company's branding.
Could have better tutorials.
It may be useful to have a feature similar to Microsoft Secure Score, which compares your organisation to similar ones, so that you have a reference of how secure your environment actually is.
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.
Offers a great number of tools in one interface, giving you a single pane of glass to work from. Therefore, it's favourable compared to some of these other products, that do similar things but are less intuitive and less easy to use. This makes it not only easier to use, but easier to report results to your customers. Also, although the price point can seem high, once you start adding multiple paid tools that do the same job, there probably isn't a massive amount of difference (if any)
