ManageEngine Site24x7 vs. Virtana

I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.

Incentivized

Zenoss is one of the most economical low cost monitoring/AIOPS tools available in the market. This goes excellent when complete infra is monitoring by itself however if its receiving the events from other monitoring tool then the Event management uses cases will be limited.

Incentivized

• Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
• Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
• External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.

Incentivized

• The flexibility to monitor almost anything.
• The graphical interface available for servers and database planning helps to make it easier.
• Easy to integrate other solutions under zenoss.

Incentivized

• I wish the advanced monitors were not so expensive.
• It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
• If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.

Incentivized

• Support for streaming data is on the roadmap must currently be addressed via a third-party app.
• For some customers, a hybrid on-prem/cloud model may be a better fit than a pure cloud model. The onsite collectors offer some, but not all, of this functionality.
• Tighter integration with third-party (AppDynamics, etc) and/or built-in app performance tools.

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

Anytime we've had issues they have been very responsive and professional.

Incentivized

Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.

Incentivized

We selected Zenoss because we had been using it for years before these other solutions were considered nearly robust enough to potentially be a viable alternative to Zenoss. Our familiarity with the interface and the tool set made it an easy choice for us to continue to upgrade and use the product.

• Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds).
• We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions.
• The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.

Incentivized

• We were able to save double-digit percentages on our monthly bill due to cutting back on hardware that was not needed.
• We save time by not having to run across various dashboards and instead have a central place to monitor our infrastructure.

Incentivized