Manhattan Active® Customer Engagement vs. Salesforce Experience Cloud
Manhattan Active® Customer Engagement vs. Salesforce Experience Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Manhattan Active® Customer Engagement | Salesforce Experience Cloud | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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Results and Analysis |
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Digital Experience Platform |
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Manhattan Active® Customer Engagement | Salesforce Experience Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Progress Sitefinity Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Manhattan Active® Customer Engagement | Salesforce Experience Cloud | |
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Likelihood to Recommend | 8.0 (1 ratings) | 10.0 (52 ratings) |
Usability | - (0 ratings) | 9.4 (4 ratings) |
Performance | - (0 ratings) | 9.1 (5 ratings) |
Support Rating | - (0 ratings) | 7.7 (17 ratings) |
Ease of integration | - (0 ratings) | 9.4 (4 ratings) |
Manhattan Active® Customer Engagement | Salesforce Experience Cloud | |
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Likelihood to Recommend | Manhattan Associates | Salesforce |
Pros | Manhattan Associates | Salesforce |
Cons | Manhattan Associates | Salesforce |
Usability | Manhattan Associates No answers on this topic | Salesforce |
Performance | Manhattan Associates No answers on this topic | Salesforce |
Support Rating | Manhattan Associates No answers on this topic | Salesforce |
Alternatives Considered | Manhattan Associates | Salesforce |
Return on Investment | Manhattan Associates | Salesforce |
ScreenShots |