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Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention
July 29, 2019

Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

In my role and at my organization, we recommend products like Salesforce Community Cloud (within the Salesforce Ecosystem) to clients that could benefit from it. Certainly, there are many use cases for our successes with this particular product, but what I often find and reflect on in my role is what's possible with Salesforce Community Cloud to create more interconnections between our organization, our partners, and our customers. The overlap helps us refine and enhance our processes to deliever better outcomes and help our clients do the same. Though I'm fairly new to this particular product, my understanding of it through Salesforce Trailhead and work with our clients through the digital marketing realm has enlightened me with conversation.
  • Enables Stronger Business Relationships
  • Creates Brand Identity
  • Facilitates Personalized Digital Experiences
  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
  • Poised to Increase Customer Retention
  • Poised to Establish More Positive Brand Partnerships/Business Collaborations
  • Poised to Help Deliver Higher Marketing to Sales Conversions, Customer Conversions
I would recommend Salesforce Community Cloud, especially if you already have Salesforce or are thinking about it, to at least explore the system to help you see its interconnections, and how it can help you create those more personalized experiences your organization craves. Develop deeper partnerships, drive sales, increase your ROI, etc. It sounds like a marketing gimmick - I should know, but this product really works in these ways, and coordinates with social media to help make your processes more effective throughout your collective organization.
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it.
Salesforce has a wide realm of integrations available, so depending on what you're interested in, I would ask your CRM/business and technology partner about it. The best way to know is to ask. Although, I do see a lot of good integrations happening among our own clientel. They seem to be very satisfied in the current and future state of the product.
I would recommend Salesforce Community Cloud to any organization that aims to develop stronger connections internally, and with their customers and business partners. In the current marketplace, it's essential for businesses to be a part of the social media space, and Salesforce Community Cloud helps you do that while connecting important customer data that leads to other departmental successes and your collective growth as an organization.