ManyChat vs. MyAlice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManyChat
Score 7.8 out of 10
N/A
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
$10
per month
MyAlice
Score 8.0 out of 10
N/A
MyAlice, headquartered in Singapore, offers a platform that features a tool set to support social selling and commerce.
$9
per month per user
Pricing
ManyChatMyAlice
Editions & Modules
500 Subscribers
$10.00
per month
1,000 Subscribers
$15.00
per month
2,500 Subscribers
$25.00
per month
5,000 Subscribers
$45.00
per month
10,000 Subscribers
$65.00
per month
15,000 Subscribers
$95.00
per month
20,000 Subscribers
$125.00
per month
25,000 Subscribers
$145.00
per month
25,001+ Subscribers
Contact Sales
Premium
$12
per month per user
Enterprise
$35
per month per user
Offerings
Pricing Offerings
ManyChatMyAlice
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManyChatMyAlice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ManyChatMyAlice
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All AlternativesView all alternativesView all alternatives
User Ratings
ManyChatMyAlice
Likelihood to Recommend
9.2
(6 ratings)
8.0
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(4 ratings)
-
(0 ratings)
User Testimonials
ManyChatMyAlice
Likelihood to Recommend
ManyChat
I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
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MyAlice
MyAlice is a great tool that helps you with your customer support. It's so easy to talk with customers with MyAlice. I like the feature of Omni channel support and can connect to all major social media channels like Whatsapp, Facebook, Instagram, and telegram. I can see my customer's orders in the dashboard and handle their queries faster. MyAlice easily manages orders, responds to customer inquiries, and personalizes conversations with my customers. They are missing emails. This is a must-have feature as most of the incoming support queries are coming from email.
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Pros
ManyChat
  • Collect email and phone number easily
  • provide 24/7 customer support to your customers
  • More than one ways for people to opt into your bot
  • great way to provide offers and sales to your subscribers via messenger
  • Great to build a relationship with your followers on Instagram
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MyAlice
  • The UX and UI are clean, and easy to navigate.
  • Create new orders and send payment links right from the dashboard to the customers.
  • MyAlice easily manages orders, responds to customer inquiries, and personalizes conversations with my customers.
  • Integrations are very easy.
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Cons
ManyChat
  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
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MyAlice
  • They are missing emails. This is a must-have feature as most of the incoming support queries are coming from email.
  • While setting up the store sometimes the channel setup feels a bit stuck.
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Usability
ManyChat
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
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MyAlice
No answers on this topic
Support Rating
ManyChat
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
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MyAlice
No answers on this topic
Alternatives Considered
ManyChat
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
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MyAlice
No answers on this topic
Return on Investment
ManyChat
  • For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
  • We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
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MyAlice
  • Overall MyAlice is great platform and save lot of time.
  • MyAlice easily manages my orders, responds to customer inquiries, and personalizes conversations with my customers.
  • Some minor bugs here and there, but the team is very responsive.
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ScreenShots