Nice Service, but Not for What We Needed
March 28, 2022

Nice Service, but Not for What We Needed

Ashlie Pappas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManyChat

We originally began using ManyChat for a free daily messaging service and course via FB messenger support after finding out that our text support couldn't reach certain countries. However, we ran into new issues with attempting to send "campaigns" as it was primarily intended for 1-way communication, and without a response from the recipient, the messages would no longer send. There were similar warnings with the broadcasts used for course updates, but many of them were able to be sent.
  • Two-way communication.
  • Localized communication hub.
  • Ability to create automated conversations and support to incoming messages.
  • Versatility of use.
  • Better one way communication once explicit consent from recipient is acquired.
  • Ability to see in one place where any automations are live.
  • Alerts or notifications when an automation fails.
  • Automation
  • Integration
  • Ease of use
  • Reliability
  • Pricing
  • For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
  • We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
  • Facebook Business Manager (formerly Pages Manager), HighLevel and Textedly
For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.

Do you think ManyChat delivers good value for the price?

Not sure

Are you happy with ManyChat's feature set?


Did ManyChat live up to sales and marketing promises?


Did implementation of ManyChat go as expected?


Would you buy ManyChat again?


I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).