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Manychat - excellent bot building tool
January 23, 2020

Manychat - excellent bot building tool

Denis Mutsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManyChat

Our company has been actively using ManyChat for our business for almost a year now. I've worked with previously with other chatbots software; however, I like ManyChat the most of them. We are using a chatbot on our website to engage with website visitors, but the most heavily used feature is the Facebook comments growth tool. This feature allows us to quickly engage with our target audience while either running Facebook Ads or organic posts and build subscribers lists. Also, chatbots will enable us to push desired actions for our app by communicating our offers to our segmented subscribers.
  • Create engaging bots
  • Easily build automated sequences
  • Improve support
  • Build better documentation online
  • Increased subscribers list by 57% in 35 days
  • Overall software install grew by 135%
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
First of all, unfortunately, ManyChat doesn't offer online support chat, which is frustrating primarily provided that it is not a difficult thing to have nor expensive. If I leave a support ticket with them, it usually takes up to 24 hours for them to respond, and a lot of times, their answer is generic and not to the point.

Do you think ManyChat delivers good value for the price?

Yes

Are you happy with ManyChat's feature set?

Yes

Did ManyChat live up to sales and marketing promises?

Yes

Did implementation of ManyChat go as expected?

Yes

Would you buy ManyChat again?

Yes

ManyChat is a useful application to build all kinds of bots, whether you're looking to build brand awareness, engage an existing audience, sell new products or just spread out news about new offers to your list. In our company, we mainly use Facebook chatbots to push software trials to our newly subscribed audience.