Marchex

Marchex

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Marchex	Score 8.0 out of 10	N/A	Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions. By linking critical touchpoints in the customer journey, Marchex’s products enable a 360-degree view of marketing effectiveness. Brands and agencies utilize Marchex’s products to transform business performance. Marchex Call Tracking, an analytics platform for click-to-call, measures more than 250 million calls annually for brands and agencies worldwide.…	N/A

Pricing

Marchex

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Marchex
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Marchex
Considered Both Products	Marchex Luís Felipe Costa Araújo Designer gráfico Chose Marchex I believe that the way in which Marchex solutions are shown leaves you with a secure feeling that the service is accessible and easy to understand. This makes you choose it even among other platforms with more marketing disclosure. Undoubtedly, it is the service that makes you … Incentivized Helpful? Kevin Bossons Director of Technology Chose Marchex I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me! Incentivized Helpful? JK John Kobel Paid Search Specialist Chose Marchex Marchex was much better than Car Wars in reporting and tracking and implementation. The costs were about the same. Call Rail has the specific advantage over Marchex with its ability to easily integrate data with Google Analytics. Incentivized Helpful? Aaron Metzger Founder Chose Marchex The client selected Marchex, and we were expected to use it. Overall, if you're solely looking for call-tracking, there are other, cheaper partners to work with. If you have an enterprise-level client that may need additional features like call-marketplace, ad placements, etc, … Incentivized Helpful? Amber Stanley-Kruth SEO Specialist Chose Marchex marchex is a simple program to get call tracking numbers, voice recording, and data about calls. This is the only software we have used for call tracking, however, it has fulfilled our needs. It is very helpful when a client says they aren't getting calls or aren't getting … Incentivized Helpful? Verified User Project Manager Chose Marchex We haven't used any other service besides Marchex, once you love a service you don't leave it. Helpful? Kayla Blanchard Interactive Media Planner Chose Marchex There is no comparison. Marchex offers better customer service, a better product, and more options. It it so much more in depth, easier to use, and has a better looking interface. We switched from Mongoose Metrics to Marchex because Marchex integrated better and easier into our … Helpful?
Top Pros	Pro Call tracking Pro Quality assurance Pro Dropped calls
Top Cons	Minus Business model Minus Not intuitive Minus Manipulate the data

Best Alternatives
	Marchex
Small Businesses	Invoca Score 9.2 out of 10
Medium-sized Companies	Revenue.io Score 8.5 out of 10
Enterprises	Revenue.io Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Marchex
Likelihood to Recommend	8.0 (8 ratings)
Likelihood to Renew	1.0 (4 ratings)

User Testimonials
	Marchex
Likelihood to Recommend	Marchex The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure Incentivized Luís Felipe Costa Araújo Designer gráfico Read full review
Pros	Marchex Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance. Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform. Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate. Incentivized Aaron Metzger Founder Read full review
Cons	Marchex Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy. Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well. Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform. Incentivized JK John Kobel Paid Search Specialist Read full review
Likelihood to Renew	Marchex We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it Verified User Anonymous Read full review
Alternatives Considered	Marchex I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me! Incentivized Kevin Bossons Director of Technology Read full review
Return on Investment	Marchex Quick and easy distribution of phone numbers with city specific area codes Easy to set up after business hours and alternative forwarding numbers It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training Incentivized Amber Stanley-Kruth SEO Specialist Read full review
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