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Marchex Offers A Simple Yet Powerful Call Tracking Solution
June 26, 2019

Marchex Offers A Simple Yet Powerful Call Tracking Solution

Kevin Bossons | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Marchex

Marchex is what enables our marketing agency to track phone calls for our client websites. The Marchex platform allows us to identify the number of calls coming in while offering details into the quality of those calls via recording and keyword transcription via call DNA. The service is fast and always working, and whenever I've had questions, the staff are responsive and friendly.
  • Ability to track lead sources.
  • Ability to qualify leads.
  • Ability to quickly roll out new numbers/campaigns.
  • The interface is dated.
  • The interface is not intuitive, and takes time to get accustomed to.
  • The ability to report the impact of marketing efforts is a critical deliverable for our agency.
  • The ability to listen to recorded calls, which inform our marketing recommendations, is huge.
I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!
Marchex does a fantastic job of offering stable and consistent Call Analytics data along with friendly, helpful, and prompt service reps. Where Marchex falls short is the lack of great user experience and intuitive design.