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MasterControl Manufacturing Excellence vs. ServiceNow DevOps

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MasterControl Manufacturing Excellence

    Score8.3 out of 10
    N/AMasterControl Manufacturing Excellence (Mx) is a digital manufacturing platform made to help life sciences manufacturers eliminate errors and deliver products to market taster. Mx enables paperless manufacturing with production records (EBR/eDHR) to MES features like electronic logbooks and asset management.N/A

    ServiceNow DevOps

    Score8.3 out of 10
    N/AServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
    Pricing
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Considered Both Products
    MasterControl
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    38 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    30 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    38 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    25 Answers
    No answers on this topic
    Implementation went as expected
    91%
    Implementation went as expected
    29 Answers
    No answers on this topic
    Best Alternatives
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Azure DevOps
    Score8.1 out of 10
    Enterprises
    No answers on this topic
    Azure DevOps Server
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Likelihood to Recommend
    8.3
    (38 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (38 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MasterControl Manufacturing ExcellenceServiceNow DevOps
    Likelihood to Recommend
    MasterControl
    MasterControl Manufacturing Excellence is excellent for creating batch records to track a specific regulated process. It helps us keep our data in line and make sure we are following our procedures. there are some difficulties with more customizable products. The more variable that are in the product the fewer features that MasterControl Manufacturing Excellence can apply to assist
    Incentivized
    Read full review
    ServiceNow
    ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
    Incentivized
    Read full review
    Pros
    MasterControl
    • Coding is not needed to build production records
    • All data input types are highly configurable from getting data collected from integrated systems all the way to simple text entries.
    • Customer service is outstanding to keep our cases resolved in a timely manner.
    • The updates continue to improve end user experiences and better functionality
    Read full review
    ServiceNow
    • Plan develop, build, test, deploy and operate any applications in a safer environment.
    • Evaluating and monitoring improvements
    • Connects with third party and existing applications
    Incentivized
    Read full review
    Cons
    MasterControl
    • Collaboration within a document on MasterControl Manufacturing Excellence could be improved
    • I would like to be able to put more than 1 prerequisite on a training task in MasterControl Manufacturing Excellence
    • It would be nice if training aids from MasterControl Manufacturing Excellence were accessible within the application and not just their site.
    Incentivized
    Read full review
    ServiceNow
    • No drop-down option is available to click when requesting specific software or hardware.
    Incentivized
    Read full review
    Likelihood to Renew
    MasterControl
    The quality service and the strong production versatility has helped us develop a great solution for our batch records. These improvements are much better than the legacy batch records and provide immediate access at multiple points across the organization. Would definitely purchase again.
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    MasterControl
    I receive positive feedback from manufacturing personnel about how easy it is to use when manufacturing and I also receive positive feedback from quality personnel for review batch records. We have had some deviations where operators are inputting data under other operators accounts which is really bad good documentation practices and is a compliance risk
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    MasterControl
    During a few early templates, a configuration for product family had not been removed and it created an error. The subject matter expert and support desk was able to help me understand the error was builder generated and how to resolve it very quickly. This is now a non-existent occurrence.
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    MasterControl
    We choose Mx to try and get rid of the paper trail, assist with the improvement for GDP, ease of access and review of the production records to try and get better on releasing batches to meet demand. Having our documents, training and production records in one general area makes it easier for end user
    Read full review
    ServiceNow
    As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
    Incentivized
    Read full review
    Return on Investment
    MasterControl
    • We have been able to reduce the amount of production records variability had based on product families.
    • New user uptake is very high and they can learn the solution quickly.
    • The ability to add formula parameters and production record linking has helped traceability.
    Read full review
    ServiceNow
    • ROI
    • Increased the NPR score.
    • Central locale for information and troubleshooting.
    Incentivized
    Read full review
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