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MasterControl Quality Excellence vs. Tricentis qTest

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MasterControl Quality Excellence

    Score8.4 out of 10
    N/AMasterControl Quality Excellence is a Quality Management System (QMS) for the life sciences. It enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management that work together to close the loop on quality.

    $25,000

    per year

    Tricentis qTest

    Score8.7 out of 10
    N/ATricentis qTest (formerly QASymphony) provides enterprise-level agile testing tools giving businesses visibility and control needed to ensure application quality in fast-paced development environments. Tricentis and QASymphony merged in summer 2018.

    $1,200

    per year per user

    Pricing
    MasterControl Quality ExcellenceTricentis qTest
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MasterControl Quality ExcellenceTricentis qTest
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    MasterControl Quality ExcellenceTricentis qTest
    Considered Both Products
    MasterControl
    No answer on this topic
    Tricentis
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    158 Answers
    78%
    Would buy again
    31 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    123 Answers
    84%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    157 Answers
    93%
    Happy with the feature set
    37 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    72 Answers
    78%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    75%
    Implementation went as expected
    80 Answers
    90%
    Implementation went as expected
    27 Answers
    Features
    MasterControl Quality ExcellenceTricentis qTest
    Test Management
    Comparison of Test Management features of MasterControl Quality Excellence and Tricentis qTest
    Feature
    MasterControl Quality Excellence
    -
    Ratings
    Tricentis qTest
    8.3
    38 Ratings
    3% above category average
    Centralized test management00 Ratings8.037 Ratings
    Manage test hosts and schedules00 Ratings8.832 Ratings
    Map tests to user stories00 Ratings7.68 Ratings
    Test execution reporting00 Ratings9.237 Ratings
    Defect management00 Ratings7.932 Ratings
    User Ratings
    MasterControl Quality ExcellenceTricentis qTest
    Likelihood to Recommend
    7.9
    (166 ratings)
    8.9
    (40 ratings)
    Likelihood to Renew
    8.2
    (11 ratings)
    6.0
    (2 ratings)
    Usability
    7.2
    (161 ratings)
    7.7
    (3 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.3
    (6 ratings)
    1.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    5.0
    (1 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MasterControl Quality ExcellenceTricentis qTest
    Likelihood to Recommend
    MasterControl
    The MasterControl Quality Excellence suite is well suited for the life sciences and biotechnology as well as manufacturing companies that could benefit from the regulatory compliance that this suite of products offer. This product is highly recommended for industries that want to reduce paper overhead and digitally transform their QMS into a singular location
    Read full review
    Tricentis
    Tricentis qTest integrates seamlessly with Jira, making it ideal for teams that manage user stories and defects in Jira while keeping test cases and execution in qTest. When paired with automation tools like tosca, Selenium, or WebdriverIO, qTest is excellent for aggregating both manual and automated test results in one place.
    Incentivized
    Read full review
    Pros
    MasterControl
    • Organization - the layout and idea behind how the website is displayed and functions.
    • Compliance - ensuring our documents are kept up to date and accurate.
    • Quality - by having a platform with all documents with all standards set out at once, quality standards are easily accessed.
    Incentivized
    Read full review
    Tricentis
    • Tricentis qTest manages test cases very well and keeps step by step by details of each and every scenarios
    • Tricentis qTest provides all the details related to functionality in a single place which saves time and efforts of QA
    • QA doesnt require much knowledge for test case execution as every details are there in Tricentis qTest test cases which saves the time of knowledge transfer
    Incentivized
    Read full review
    Cons
    MasterControl
    • License model can become very expensive for small startup businesses.
    • More development with validation and more transparent information on how the improvements and or fixes may impact the current configuration. Currently, everything is listed, but it is not tailored to my system.
    • More information regarding the transition of previous processes to new processes. i.e., FBS to AQEM. I am currently working on the ADV/FBS forms and will eventually transition to AQEM/ADAPT. Still, I would like more information regarding the transition to inform current stakeholders about the improvements on the horizon.
    Incentivized
    Read full review
    Tricentis
    • We can add some more integration features with JIRA so the users can directly mark the test as executed from JIRA itself when functional testing is done.
    • Tricentis qTest can provide some features like sending reminders for retesting if there are failed test cases marked while testing to keep Tricentis qTest up to date.
    Incentivized
    Read full review
    Likelihood to Renew
    MasterControl
    would rate MasterControl Quality Excellence a 7 out of 10 because, while it offers strong compliance tools, centralized document control, and effective audit readiness features, there are still areas that could be improved to enhance the overall user experience. The platform can sometimes feel complex and unintuitive, especially for new users, and customizing workflows to fit specific organizational needs can be challenging. Additionally, integration with other enterprise systems isn't always seamless, which can slow down processes. Despite these drawbacks, the system remains a reliable and valuable tool for maintaining quality and regulatory compliance.
    Incentivized
    Read full review
    Tricentis
    This has been a core QA management tool for our organization and integrates well with our other SDLC platforms (Azure DevOps/Jira/Katalon).
    Incentivized
    Read full review
    Usability
    MasterControl
    Some tasks require the users and SysAdmin to access multiple modules at a time. For example: to create a training course and an exam for a document in the system, the user needs to finish creating the document in the doc module, then go to the training module to create a course and an exam separately. Ideally, from the document page we should be able to access the training course, which could have some fields auto-populated. And from there, also create and link an exam, all without leaving the document page.
    Incentivized
    Read full review
    Tricentis
    It successfully balances deep enterprise functionality with a clean and modern interface. One of its strongest points is the intuitive, folder based navigation, which makes organizing test case and cycles feel natural. Learning curve is relatively shallow for the new team members to become productive without extensive onboarding. Also the deep integration with JIRA is a significant boost to its usability.
    Incentivized
    Read full review
    Reliability and Availability
    MasterControl
    they are good about keeping it running
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Performance
    MasterControl
    some reports take time to filter and to get them to give the correct information. This is usually because of inputs.
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Support Rating
    MasterControl
    The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
    Incentivized
    Read full review
    Tricentis
    The actual answer is 0. I have never experienced worse support, whether personal or professional
    Incentivized
    Read full review
    In-Person Training
    MasterControl
    I rated the MasterControl in-person training a 10 because it was clear, practical, and well-paced. The trainer explained concepts thoroughly and answered questions effectively. I appreciated the hands-on walkthroughs, which made it easier to understand how to apply the system in real scenarios. Overall, it was a valuable learning experience that boosted my confidence in using MasterControl.
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Online Training
    MasterControl
    transparent and immediate when the documents are updated. Easy to check on training and customizable to the company's expectations. Allows easy exam creation with GXP assist and the correlation between job codes and courses has proven reliable. What i would advocate is that you see who has trained on the course in the Course Infocard, to the document infocard
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Implementation Rating
    MasterControl
    The implementation of MasterControl Quality Excellence was largely successful, earning an 8 out of 10. The project was well-structured, and the implementation team provided solid guidance throughout the process. Key milestones were met on time, and the system was configured to meet most of our core requirements. One of the most valuable aspects was the hands-on training and support during go-live, which helped ensure user adoption. However, there were some challenges around data migration and aligning the system’s capabilities with our existing workflows, which required more time and effort than anticipated. Overall, the experience was positive, and the lessons learned have positioned us well for future system enhancements.
    Incentivized
    Read full review
    Tricentis
    Again, supporting documentation could have been a lot better
    Incentivized
    Read full review
    Alternatives Considered
    MasterControl
    The products we evaluated were considered as potential replacements for MasterControl Quality Excellence. At this time, we continue using MasterControl Quality Excellence primarily due to the significant volume of data in our system and the operational impact of a platform transition. Intellect QMS emerged as a strong alternative, offering extensive, intuitive business process development tools and a wide range of built-in QMS processes out of the box. MasterControl Quality Excellence currently maintains the advantage solely because of the logistical and business burden associated with migrating to a new system.
    Incentivized
    Read full review
    Tricentis
    All of them offer formidable solutions in the test management realm, but each one caters to different niche and need. qTest distinguishes itself with its deep integration capabilities, especially with Agile and DevOps tools, enabling streamlined CI/CD process. Its modern, user-centric interface contrasts with ALM's more dated appearance and complex setup. While TestRail provides a clean user experience and caters to a broad spectrum of business, qTest's scalability, from SMBs to large enterprises, stands out. PractiTest's cloud-based solution is geared towards mid-sized companies, but qTest's flexibility, advanced analytics, and robust reporting grant teams actionable insights. qTest' approach to a more holistic test management closely aligning with modern software development practices
    Incentivized
    Read full review
    Scalability
    MasterControl
    there are many updates
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Professional Services
    MasterControl
    they are excellent
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Return on Investment
    MasterControl
    • Helped me keep up to date on any knowledge pertaining to my workflow.
    • Sometimes, using it for lesson plans with minor adjustments to review it again can be repetitive.
    • Helped with scheduling classes and keeping up to date with when they occur.
    Incentivized
    Read full review
    Tricentis
    • Integrating qTest in our workflow helped us in 52% reduction in test authoring effort
    • Overall project management and the time calculation for the quality checking of each project can be managed good in qTest
    • It provides full tracability of a single project from the requirements to the defects raised it helps our team a lot
    Read full review
    ScreenShots

    Tricentis qTest Screenshots

    Screenshot of Customizable analytics and reports can be shared across the organization - additional read license requiredScreenshot of Centrally manage automated testing and environments, as well as schedule and or kickoff automated testing with any open source or proprietary toolScreenshot of qTest allows for true test case sharing across teams and projects to help standardize and scale knowledge and best practicesScreenshot of qTest integrates in real-time with Jira for full traceability to requirements during Agile test and developmentScreenshot of Build custom, event-driven workflows with any third-party solution, including ChatOps tools like Slack and Microsoft Teams, to streamline testing and drive collaborationScreenshot of Tricentis qTest comes with over 60 out-of-the-box metrics, with drag-and-drop capabilities to build custom dashboards