MasterControl Quality Excellence vs. Veeva Vault PromoMats

MasterControl is suited with lesson plans for particular subjects. Refresher classes/lessons make it easier to keep current on any information that may change. Less appropriate ways in which MasterControl is suited would not allow for more user-friendly/beginner ways of operating the site.

Incentivized

It's great for keeping us organized and on track with our projects.

Incentivized

• Organization - the layout and idea behind how the website is displayed and functions.
• Compliance - ensuring our documents are kept up to date and accurate.
• Quality - by having a platform with all documents with all standards set out at once, quality standards are easily accessed.

Incentivized

• Document management
• Multi-agency notifications
• Approvals for appropriate teams

• There is no trigger if there is a duplicate document in the system. Since each InfoCard has its document number, unless used simultaneously with someone else, there is no trigger for duplicate documents.
• When searching and looking at all the documents on the system, it would be nice to have a time column showing when it was released. All I am currently going off of is taking the document number and the highest, but that also takes time.
• You can't get rid of a subtype if you have data associated with it. So if you enter documents a certain way and your team decides to change how, things will be more efficient, etc. You can't delete that subtype until you remove all data from the system, even if you don't need some. It's a big task if you have been using it for a long time.

Incentivized

• Ability to edit documents in Veeva
• More mobile friendly
• Perhaps an email approval ability

Incentivized

During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.

Incentivized

MasterControl Quality Excellence is easy to use when you dedicate the time. However many companies do not have that bandwidth to learn the system and will not use the system until they have to. Unfortunately creating errors, mistakes that are hard to fix.

In my opinion, the interface is poor and in the last 4 years never improved

Incentivized

The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.

Incentivized

so far Veeva seems to be more user friendly, more robust functionality, and good quality but 3 or 4 times the cost. MasterControl Quality Excellence is good quality, decent amount of functionality and much better bang for your buck.

Incentivized

Haven't tried any other products.

Incentivized

• The system has prevented audit findings related to lack of training for operators since Mx contains a training check against key work instructions prior to allowing data entry.
• Having a single source of truth for quality system data has meant that metrics can be set across multiple locations, and we are able to compare apples to apples which has allowed us to identify sites that are struggling and improve understanding at these locations.
• MasterControl Quality Excellence actively engages customers for input into features and improvements. I have seen implementation of several features and fixes that we requested which have made using the system easier.

Incentivized

• It has made our projects move smoother and quicker through the system so our time is more optimized.

Incentivized