Mattersight Behavioral Analytics (discontinued) vs. nGAGEMENT
Mattersight Behavioral Analytics (discontinued) vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Mattersight Behavioral Analytics (discontinued) | nGAGEMENT | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | nGAGEMENT | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Mattersight Behavioral Analytics (discontinued) | nGAGEMENT | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | 8.8 (39 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | nGAGEMENT | |
---|---|---|
Likelihood to Recommend | Discontinued Products | nGUVU No answers on this topic |
Pros | Discontinued Products | nGUVU No answers on this topic |
Cons | Discontinued Products | nGUVU No answers on this topic |
Likelihood to Renew | Discontinued Products | nGUVU No answers on this topic |
Usability | Discontinued Products | nGUVU No answers on this topic |
Reliability and Availability | Discontinued Products | nGUVU No answers on this topic |
Performance | Discontinued Products | nGUVU No answers on this topic |
Support Rating | Discontinued Products | nGUVU No answers on this topic |
In-Person Training | Discontinued Products | nGUVU No answers on this topic |
Online Training | Discontinued Products | nGUVU No answers on this topic |
Implementation Rating | Discontinued Products | nGUVU No answers on this topic |
Alternatives Considered | Discontinued Products | nGUVU No answers on this topic |
Scalability | Discontinued Products | nGUVU No answers on this topic |
Return on Investment | Discontinued Products | nGUVU No answers on this topic |
ScreenShots | nGAGEMENT Screenshots |