Mattersight Behavioral Analytics (discontinued) vs. Verint Monet
Mattersight Behavioral Analytics (discontinued) vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Mattersight Behavioral Analytics (discontinued) | Verint Monet | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | Verint Monet | |
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Top Pros | ||
Top Cons |
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Mattersight Behavioral Analytics (discontinued) | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | Verint Monet | |
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Likelihood to Recommend | 8.8 (39 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | 8.9 (2 ratings) |
Usability | 8.2 (2 ratings) | 3.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | 5.0 (1 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | Verint Monet | |
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Likelihood to Recommend | Discontinued Products | Verint |
Pros | Discontinued Products | Verint |
Cons | Discontinued Products | Verint |
Likelihood to Renew | Discontinued Products | Verint |
Usability | Discontinued Products | Verint |
Reliability and Availability | Discontinued Products | Verint No answers on this topic |
Performance | Discontinued Products | Verint No answers on this topic |
Support Rating | Discontinued Products | Verint |
In-Person Training | Discontinued Products | Verint No answers on this topic |
Online Training | Discontinued Products | Verint No answers on this topic |
Implementation Rating | Discontinued Products | Verint No answers on this topic |
Alternatives Considered | Discontinued Products | Verint |
Scalability | Discontinued Products | Verint No answers on this topic |
Return on Investment | Discontinued Products | Verint |
ScreenShots |