What users are saying about
11 Ratings
21 Ratings
11 Ratings
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Score 7.4 out of 100
21 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Nutshell
7.3
Customer data management / contact management
Maximizer CRM
9.7
Nutshell
9.0
Workflow management
Maximizer CRM
5.0
Nutshell
8.1
Territory management
Maximizer CRM
6.2
Nutshell
6.0
Opportunity management
Maximizer CRM
9.4
Nutshell
8.7
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Nutshell
7.5
Contract management
Maximizer CRM
9.4
Nutshell
Quote & order management
Maximizer CRM
7.0
Nutshell
6.7
Interaction tracking
Maximizer CRM
7.6
Nutshell
9.3
Channel / partner relationship management
Maximizer CRM
8.8
Nutshell
3.0

Customer Service & Support

Maximizer CRM
8.3
Nutshell
8.8
Case management
Maximizer CRM
8.0
Nutshell
9.7
Call center management
Maximizer CRM
8.0
Nutshell
8.0
Help desk management
Maximizer CRM
9.0
Nutshell

Marketing Automation

Maximizer CRM
7.3
Nutshell
8.1
Lead management
Maximizer CRM
9.1
Nutshell
8.4
Email marketing
Maximizer CRM
5.6
Nutshell
7.8

CRM Project Management

Maximizer CRM
7.9
Nutshell
9.0
Task management
Maximizer CRM
9.1
Nutshell
9.1
Billing and invoicing management
Maximizer CRM
6.0
Nutshell
Reporting
Maximizer CRM
8.8
Nutshell
8.8

CRM Reporting & Analytics

Maximizer CRM
8.6
Nutshell
8.2
Forecasting
Maximizer CRM
9.1
Nutshell
8.0
Pipeline visualization
Maximizer CRM
7.7
Nutshell
7.9
Customizable reports
Maximizer CRM
9.1
Nutshell
8.7

Customization

Maximizer CRM
5.0
Nutshell
8.2
Custom fields
Maximizer CRM
6.5
Nutshell
7.9
Custom objects
Maximizer CRM
2.0
Nutshell
9.0
Scripting environment
Maximizer CRM
5.0
Nutshell
9.0
API for custom integration
Maximizer CRM
6.6
Nutshell
7.0

Security

Maximizer CRM
10.0
Nutshell
7.5
Single sign-on capability
Maximizer CRM
10.0
Nutshell
9.0
Role-based user permissions
Maximizer CRM
10.0
Nutshell
6.0

Social CRM

Maximizer CRM
5.0
Nutshell
7.7
Social data
Maximizer CRM
5.0
Nutshell
7.5
Social engagement
Maximizer CRM
5.0
Nutshell
8.0

Integrations with 3rd-party Software

Maximizer CRM
4.9
Nutshell
8.0
Marketing automation
Maximizer CRM
4.9
Nutshell
8.0
Compensation management
Maximizer CRM
4.9
Nutshell
8.0

Platform

Maximizer CRM
9.4
Nutshell
7.6
Mobile access
Maximizer CRM
9.4
Nutshell
7.6

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Maximizer CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Maximizer CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Screenshots

Maximizer CRM

Nutshell

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Nutshell
8.6

Likelihood to Renew

Maximizer CRM
10.0
Nutshell
10.0

Usability

Maximizer CRM
Nutshell
9.0

Support Rating

Maximizer CRM
8.0
Nutshell
9.5

Implementation Rating

Maximizer CRM
Nutshell
8.0

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