Maximizer CRM vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Maximizer CRM
Score 5.0 out of 10
N/A
Maximizer CRM is a customer relationship management (CRM) software built to maximize sales leads and calls.
$29
Per User / Month
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
Maximizer CRMWeb+Center
Editions & Modules
Small Office
$29
Per User / Month
Business Plus
$49
Per User / Month
Business Plus
$49
Per User / Month
Insights
$89
Per User / Month
Insights
$89
Per User / Month
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
Maximizer CRMWeb+Center
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$29 per user/MonthNo setup fee
Additional DetailsAll pricing in USD. Monthly no contract subscription option available.
More Pricing Information
Features
Maximizer CRMWeb+Center
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Maximizer CRM
1.8
5 Ratings
124% below category average
Web+Center
-
Ratings
Customer data management / contact management1.15 Ratings00 Ratings
Workflow management1.14 Ratings00 Ratings
Territory management1.14 Ratings00 Ratings
Opportunity management1.15 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)1.14 Ratings00 Ratings
Contract management3.14 Ratings00 Ratings
Quote & order management1.13 Ratings00 Ratings
Interaction tracking4.05 Ratings00 Ratings
Channel / partner relationship management2.15 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Maximizer CRM
1.1
4 Ratings
149% below category average
Web+Center
-
Ratings
Case management1.14 Ratings00 Ratings
Call center management1.13 Ratings00 Ratings
Help desk management1.13 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
149% below category average
Web+Center
-
Ratings
Lead management1.15 Ratings00 Ratings
Email marketing1.15 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
149% below category average
Web+Center
-
Ratings
Task management1.15 Ratings00 Ratings
Billing and invoicing management1.13 Ratings00 Ratings
Reporting1.14 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
149% below category average
Web+Center
-
Ratings
Forecasting1.15 Ratings00 Ratings
Pipeline visualization1.15 Ratings00 Ratings
Customizable reports1.15 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
149% below category average
Web+Center
-
Ratings
Custom fields1.15 Ratings00 Ratings
Custom objects1.04 Ratings00 Ratings
Scripting environment1.15 Ratings00 Ratings
API for custom integration1.15 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
153% below category average
Web+Center
-
Ratings
Single sign-on capability1.13 Ratings00 Ratings
Role-based user permissions1.14 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Maximizer CRM
1.1
3 Ratings
147% below category average
Web+Center
-
Ratings
Social data1.13 Ratings00 Ratings
Social engagement1.13 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Maximizer CRM
1.0
5 Ratings
151% below category average
Web+Center
-
Ratings
Marketing automation1.05 Ratings00 Ratings
Compensation management1.04 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Maximizer CRM
1.1
5 Ratings
149% below category average
Web+Center
-
Ratings
Mobile access1.15 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Maximizer CRM
-
Ratings
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Expert directory00 Ratings7.01 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings7.42 Ratings
Ticket creation and submission00 Ratings10.02 Ratings
Ticket response00 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Maximizer CRM
-
Ratings
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base00 Ratings8.42 Ratings
Internal knowledge base00 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Maximizer CRM
-
Ratings
Web+Center
9.7
2 Ratings
23% above category average
Customer portal00 Ratings9.52 Ratings
Email support00 Ratings9.52 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
Maximizer CRMWeb+Center
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Maximizer CRMWeb+Center
Likelihood to Recommend
1.1
(5 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(2 ratings)
-
(0 ratings)
User Testimonials
Maximizer CRMWeb+Center
Likelihood to Recommend
Maximizer Services, Inc.
It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
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Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Pros
Maximizer Services, Inc.
  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
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Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
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Cons
Maximizer Services, Inc.
  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
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Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Likelihood to Renew
Maximizer Services, Inc.
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
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Internet Software Sciences
No answers on this topic
Usability
Maximizer Services, Inc.
The CRM didn’t have the capability I expected
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Internet Software Sciences
No answers on this topic
Support Rating
Maximizer Services, Inc.
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
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Internet Software Sciences
No answers on this topic
Alternatives Considered
Maximizer Services, Inc.
We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
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Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
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Return on Investment
Maximizer Services, Inc.
  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Read full review
Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Read full review
ScreenShots

Maximizer CRM Screenshots

Screenshot of Maximizer CRM Logo

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs