What users are saying about
11 Ratings
4 Ratings
11 Ratings
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Score 7.4 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Web+Center
Customer data management / contact management
Maximizer CRM
9.7
Web+Center
Workflow management
Maximizer CRM
5.0
Web+Center
Territory management
Maximizer CRM
6.3
Web+Center
Opportunity management
Maximizer CRM
9.4
Web+Center
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Web+Center
Contract management
Maximizer CRM
9.4
Web+Center
Quote & order management
Maximizer CRM
7.0
Web+Center
Interaction tracking
Maximizer CRM
7.6
Web+Center
Channel / partner relationship management
Maximizer CRM
8.7
Web+Center

Customer Service & Support

Maximizer CRM
8.3
Web+Center
Case management
Maximizer CRM
8.0
Web+Center
Call center management
Maximizer CRM
8.0
Web+Center
Help desk management
Maximizer CRM
9.0
Web+Center

Marketing Automation

Maximizer CRM
7.3
Web+Center
Lead management
Maximizer CRM
9.1
Web+Center
Email marketing
Maximizer CRM
5.6
Web+Center

CRM Project Management

Maximizer CRM
7.9
Web+Center
Task management
Maximizer CRM
9.1
Web+Center
Billing and invoicing management
Maximizer CRM
6.0
Web+Center
Reporting
Maximizer CRM
8.7
Web+Center

CRM Reporting & Analytics

Maximizer CRM
8.6
Web+Center
Forecasting
Maximizer CRM
9.1
Web+Center
Pipeline visualization
Maximizer CRM
7.7
Web+Center
Customizable reports
Maximizer CRM
9.1
Web+Center

Customization

Maximizer CRM
5.0
Web+Center
Custom fields
Maximizer CRM
6.6
Web+Center
Custom objects
Maximizer CRM
2.0
Web+Center
Scripting environment
Maximizer CRM
5.0
Web+Center
API for custom integration
Maximizer CRM
6.6
Web+Center

Security

Maximizer CRM
10.0
Web+Center
Single sign-on capability
Maximizer CRM
10.0
Web+Center
Role-based user permissions
Maximizer CRM
10.0
Web+Center

Social CRM

Maximizer CRM
5.0
Web+Center
Social data
Maximizer CRM
5.0
Web+Center
Social engagement
Maximizer CRM
5.0
Web+Center

Integrations with 3rd-party Software

Maximizer CRM
4.9
Web+Center
Marketing automation
Maximizer CRM
4.9
Web+Center
Compensation management
Maximizer CRM
4.9
Web+Center

Platform

Maximizer CRM
9.4
Web+Center
Mobile access
Maximizer CRM
9.4
Web+Center

Incident and problem management

Maximizer CRM
Web+Center
8.6
Organize and prioritize service tickets
Maximizer CRM
Web+Center
10.0
Expert directory
Maximizer CRM
Web+Center
7.0
Subscription-based notifications
Maximizer CRM
Web+Center
7.0
ITSM collaboration and documentation
Maximizer CRM
Web+Center
7.4
Ticket creation and submission
Maximizer CRM
Web+Center
10.0
Ticket response
Maximizer CRM
Web+Center
10.0

Self Help Community

Maximizer CRM
Web+Center
8.7
External knowledge base
Maximizer CRM
Web+Center
8.4
Internal knowledge base
Maximizer CRM
Web+Center
9.0

Multi-Channel Help

Maximizer CRM
Web+Center
9.7
Customer portal
Maximizer CRM
Web+Center
9.5
Email support
Maximizer CRM
Web+Center
9.5
Help Desk CRM integration
Maximizer CRM
Web+Center
10.0

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Web+Center

No score
No answers yet
No answers on this topic

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Web+Center
9.0

Likelihood to Renew

Maximizer CRM
10.0
Web+Center

Support Rating

Maximizer CRM
8.0
Web+Center

Add comparison