What users are saying about
1 Ratings
1 Ratings
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Score 6 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Oracle CRM On Demand
8.7
Customer data management / contact management
MCA Suite
6.0
Oracle CRM On Demand
9.4
Workflow management
MCA Suite
Oracle CRM On Demand
8.9
Territory management
MCA Suite
Oracle CRM On Demand
9.3
Opportunity management
MCA Suite
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Oracle CRM On Demand
9.0
Contract management
MCA Suite
Oracle CRM On Demand
7.8
Quote & order management
MCA Suite
Oracle CRM On Demand
8.5
Interaction tracking
MCA Suite
Oracle CRM On Demand
8.3
Channel / partner relationship management
MCA Suite
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

MCA Suite
1.0
Oracle CRM On Demand
8.4
Customizable reports
MCA Suite
1.0
Oracle CRM On Demand
7.9
Forecasting
MCA Suite
Oracle CRM On Demand
8.7
Pipeline visualization
MCA Suite
Oracle CRM On Demand
8.6

Security

MCA Suite
8.0
Oracle CRM On Demand
9.4
Role-based user permissions
MCA Suite
8.0
Oracle CRM On Demand
9.8
Single sign-on capability
MCA Suite
Oracle CRM On Demand
9.0

CRM Project Management

MCA Suite
4.0
Oracle CRM On Demand
8.7
Reporting
MCA Suite
4.0
Oracle CRM On Demand
8.2
Task management
MCA Suite
Oracle CRM On Demand
8.3
Billing and invoicing management
MCA Suite
Oracle CRM On Demand
9.6

Customer Service & Support

MCA Suite
Oracle CRM On Demand
8.4
Case management
MCA Suite
Oracle CRM On Demand
8.5
Call center management
MCA Suite
Oracle CRM On Demand
8.7
Help desk management
MCA Suite
Oracle CRM On Demand
8.1

Marketing Automation

MCA Suite
Oracle CRM On Demand
8.9
Lead management
MCA Suite
Oracle CRM On Demand
8.9
Email marketing
MCA Suite
Oracle CRM On Demand
8.8

Customization

MCA Suite
Oracle CRM On Demand
8.4
Custom fields
MCA Suite
Oracle CRM On Demand
8.9
Custom objects
MCA Suite
Oracle CRM On Demand
8.1
Scripting environment
MCA Suite
Oracle CRM On Demand
7.9
API for custom integration
MCA Suite
Oracle CRM On Demand
8.7

Social CRM

MCA Suite
Oracle CRM On Demand
9.8
Social data
MCA Suite
Oracle CRM On Demand
9.8
Social engagement
MCA Suite
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

MCA Suite
Oracle CRM On Demand
8.6
Marketing automation
MCA Suite
Oracle CRM On Demand
8.5
Compensation management
MCA Suite
Oracle CRM On Demand
8.7

Platform

MCA Suite
Oracle CRM On Demand
9.3
Mobile access
MCA Suite
Oracle CRM On Demand
9.3

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

MCA Suite

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

MCA Suite

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Oracle CRM On Demand
8.2

Usability

MCA Suite
Oracle CRM On Demand
9.0

Implementation Rating

MCA Suite
Oracle CRM On Demand
10.0

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