McAfee Email Gateway (Discontinued) vs. AppRiver from OpenText

Comparable to a Barracuda email appliance, these units retain email that is quarantined as well as provide cloud layer to support it. It is best suited for a medium size company as the devices are often not as scalable as Barracuda.

Incentivized

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

• Filtering system is very strong, more often than not blocks bad email.
• Does fine job filtering and configuring content filtering for extension types such as ZIP or RAR.
• Intermediary between Internet and email system provides extra layer of security including ability to spool email in the event of an email system outage.
• Outbound encryption feature is very useful for security purposes.

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• The onsite appliances have end-of-life forcing an upgrade to new unit.
• Many of the appliances have been end-of-life and seems McAfee may not be offering the service in the future.

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

Barracuda provides two product options, the ESS cloud-only filtering, and onsite Email Security Gateway appliances. Unless compliance needs require the on-premises device, the ESS option easily beats the McAfee Email Gateway.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

• The end-of-life of appliances is unfortunate as it forces a purchase of a replacement unit. Barracuda devices have a 4-year refresh cycle so purchasing additional hardware is rarely necessary.
• McAfee seems to be phasing out the service over time.

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized