Medica Billing Solutions vs. CareLogic EHR

They are well suited for private practice physical therapy outpatient clinics with 4-8 therapists but with larger numbers like 20 PTs it may require more staff. They have done a great job with our size of 4 PTs and 1 PTA. They communicate quickly in request for information.

Incentivized

Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.

Incentivized

• Quick email response with any questions I have..
• Specific staff working our cases that are timely in response.
• Claim generation and billing quickly.
• Effective communication in our software on billing status.

Incentivized

• Schedule based- the schedule is easy to use.
• Documentation tied to appointment- no question regarding what to complete when a client comes in.
• Prescription software integration with PDMP- no need to check state sites.

Incentivized

• It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
• Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
• While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

I am giving this rating due to their effectiveness, overall job performance promptness with improved reimbursement percentage since beginning with them in 2015. They have been a great company to work with and they are on top of their market and the needs of their customers. Their staff has been a great asset for our company

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

External billing company that was local but they weren't as well versed in the current billing issues that have been in flux due to constant changes from insurance companies every year. They are superior and I would recommend them to anyone who wants a highly effective and great company that communicates quickly with their customers.

Incentivized

CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to

Incentivized

• Improved billing percentage due to non denials.
• No timely filing loss of revenue.

Incentivized

• No more paper records.
• Prescriptions never get lost.
• Staff have many complaints about work flow.
• New hire training has to be ongoing- it's hard to learn.

Incentivized