MessageBird vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MessageBird	Score 5.4 out of 10	N/A	MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls are billed per second. According to the vendor, the product is scalable enough to use for call centers. In addition to calls, MessageBird Voice can also be used to send text-to-speech voice messages, for security…	$0.01 per message
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

MessageBird

SendBird

Editions & Modules

API Pricing - WhatsApp: $0.01
per message
API Pricing - Voice: $0.01
per minute
API Pricing - SMS: $0.01
per message
API Pricing - Numbers: $1
per month
Pro: $50
per month
Pro Plus: $150
per month
Start Up: Free
Custom Plan: Contact sales team

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
MessageBird	SendBird
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	MessageBird	SendBird
Top Pros	No answers on this topic	Pro Group chat Pro Live chat Pro User engagement
Top Cons	Minus No integration Minus Real time Minus Phone numbers	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	MessageBird	SendBird
Small Businesses	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Enterprises	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MessageBird	SendBird
Likelihood to Recommend	9.6 (2 ratings)	8.9 (2 ratings)

User Testimonials
	MessageBird	SendBird
Likelihood to Recommend	MessageBird MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain. Incentivized PR Pablo Ritchie Product Manager Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	MessageBird SMS delivery Webhooks for delivery reports SMS pricing Incentivized Verified User Anonymous Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	MessageBird It does not accept all the functions of whatsapp It has no integration with the Pipedrive CRM Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue" Incentivized PR Pablo Ritchie Product Manager Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Alternatives Considered	MessageBird Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	MessageBird Quick contact with collection clients Delivers the feeling of instantaneous It is good to start the relationship, but continue it through the call center. Incentivized PR Pablo Ritchie Product Manager Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		SendBird Screenshots