TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Meta Commerce Manager

    Score7 out of 10
    N/ACommerce Manager is the central tool for online selling activity across Facebook and Instagram, from Meta. Users can manage product catalogs, set up a shop, view sales activity and enable checkout if a business is eligible.N/A

    MobileMonkey

    Score8 out of 10
    N/AMobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.

    $21.75

    per month

    Pricing
    Meta Commerce ManagerMobileMonkey
    Editions & Modules
    No answers on this topic
    Pro
    $21.75
    per month
    Unicorn
    $51.00
    per month
    Team
    $299.00
    per month
    Offerings
    Pricing Offerings
    Meta Commerce ManagerMobileMonkey
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Meta Commerce ManagerMobileMonkey
    Small Businesses
    No answers on this topic
    PromoRepublic
    Score7.4 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Meta Commerce ManagerMobileMonkey
    Likelihood to Recommend
    7.0
    (2 ratings)
    6.5
    (3 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (1 ratings)
    7.2
    (2 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Meta Commerce ManagerMobileMonkey
    Likelihood to Recommend
    Meta Platforms Inc
    Meta Commerce Manager is well suited for posting content to semi-targeted users; posting is easy as a few clicks once content is created. Some of the tools are very easy to use. Back-end analytics are there, although it can be expensive or complicated how far your institution wants to drill down.
    Incentivized
    Read full review
    MobileMonkey
    MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
    Incentivized
    Read full review
    Pros
    Meta Platforms Inc
    • Targeted ads.
    • Analytics.
    • Simplicity (at basic level).
    Incentivized
    Read full review
    MobileMonkey
    • For small businesses on zero budget - provides a free.
    • A Facebook group community with peers and experts helping each other.
    Incentivized
    Read full review
    Cons
    Meta Platforms Inc
    • Nuances of service are confusing.
    • Pricing is all over the place.
    • Customer services can be lacking.
    Incentivized
    Read full review
    MobileMonkey
    • Terrible marketing ethics!
    • 6am phone calls to my cell trying to up-sell me
    • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
    Read full review
    Usability
    Meta Platforms Inc
    Site navigation isn't the best, but there are many tools available for you to use. Plenty of data on metrics and everything else you would be looking for on a platform like this.
    Incentivized
    Read full review
    MobileMonkey
    No answers on this topic
    Support Rating
    Meta Platforms Inc
    You can only contact support via Facebook Messenger. They are fairly quick to respond, but cannot always help you. When items get falsely flagged as inappropriate for the platform, it is a crap shoot whether or now submitting them to be re-evaluated will pan out.
    Incentivized
    Read full review
    MobileMonkey
    MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
    Incentivized
    Read full review
    Alternatives Considered
    Meta Platforms Inc
    It is inferior to all of those products, but since there are zero listing fees and zero commissions it is worth the effort to use it. I have already mentioned all of the pros & cons, so will not bother to do so again here.
    Incentivized
    Read full review
    MobileMonkey
    MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
    Incentivized
    Read full review
    Return on Investment
    Meta Platforms Inc
    • Community engagement.
    • Needs better and more simple analytics.
    • Needs trainings.
    Incentivized
    Read full review
    MobileMonkey
    • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
    Read full review
    ScreenShots