Mhelpdesk vs. SlickPie (discontinued)

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

In my opinion, SlickPie is best suited for small business owners and freelancers, especially service-based ones. If that's your case, then it's a no-brainer. However, if you are a bigger enterprise or if you are not a service-based business, then it might not be the best choice for you. Still, the software is free to use, so you might just give it a try anyway.

• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• It is free for freelancers or small business
• Easy to use its dashboard
• It save too much time for handeling Account related things.

• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

Incentivized

• Some more invoice templates would be nice.
• Some more charts would be good too.

The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

It saved me and me lots of time. it is free for smaller organizations or freelancers. it has Android, iPhone and iPad support. It has many features for Account management related tools and features. we can upload documents, print as per requirements. it has other features like Billing & invoicing, contact database, cash Management which can help in many ways.

It is a time saver for Account related things and it has a Billing & invoicing feature which helps us to generate bills and prints directly or share online. It has a very well designed dashboard where we can do our daily work. and it is free for freelancers and small companies so need to worry about money

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

Before shifting to SlickPie I was using QBO, so I guess I'll list it as a competitor. However, since SlickPie offers me 80-90% of QBO's features for free I can't really say QBO is a relevant contender.

• It has overall been positive

Incentivized

• It saves me around $500 in accounting software subscription per year.
• It saves me around 4-5 hours a week in manual data entry (thanks to MagicBot).
• It reduced the average time customers take to pay for my invoices.