MiaRec Conversation Analytics vs. NICE CXone
MiaRec Conversation Analytics vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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MiaRec Conversation Analytics | Enterprise companies (1,001+ employees) | MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more… | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
MiaRec Conversation Analytics | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
MiaRec Conversation Analytics | NICE CXone | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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MiaRec Conversation Analytics | NICE CXone | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
MiaRec Conversation Analytics | NICE CXone | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
MiaRec Conversation Analytics | NICE CXone | |
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Likelihood to Recommend | MiaRec | NICE Systems |
Pros | MiaRec | NICE Systems |
Cons | MiaRec | NICE Systems |
Likelihood to Renew | MiaRec No answers on this topic | NICE Systems |
Usability | MiaRec No answers on this topic | NICE Systems |
Reliability and Availability | MiaRec No answers on this topic | NICE Systems |
Performance | MiaRec No answers on this topic | NICE Systems |
Support Rating | MiaRec No answers on this topic | NICE Systems |
In-Person Training | MiaRec No answers on this topic | NICE Systems |
Online Training | MiaRec No answers on this topic | NICE Systems |
Implementation Rating | MiaRec No answers on this topic | NICE Systems |
Alternatives Considered | MiaRec No answers on this topic | NICE Systems |
Scalability | MiaRec No answers on this topic | NICE Systems |
Return on Investment | MiaRec | NICE Systems |
ScreenShots | MiaRec Conversation Analytics Screenshots | NICE CXone Screenshots |