MiContact Center vs. Quora Blogs / Spaces (discontinued)

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

Quora Blogs is well suited to reach your ideal customer set and the interaction is lot more social than many other platforms. There are no bounds for expressing one's thoughts and ideas. A well directed communication is made and conversations are top notch. What I feel is that there should be a good enough reach for more customers.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I like a lot of interesting topics, I have signed many of them.
• I also like that I can help people. I often go to the questions tab and answer them.
• Quora can help you find answers to any questions.
• I share my experience.

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• Deep knowledge is not on Quora Blogs. One gets the overview only.
• It is not a single specialized source. If tech, one would follow Stack Overflow instead of Quora Blogs.
• Old posts are still circulated currently, which should be modified.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Quora has an amazing community that gives you the support you need if you are actively contributing in a helpful way. Content is short and concise and gets right to the matter at hand. My team has found it useful in showing up as an expert in our industry by answering the questions that are being asked out there.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

In comparison to Blogger, Quora Blogs has its perks. However, I think for any serious blogging I would find myself going elsewhere just for the added features that seem to be missing from Quora such as widgets and advanced customization

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Previously, I never read blogs and I would just try to search here or there on google/the internet for things I was interested in, but now [with Quora] I can find everything in one place.
• For example, I once searched about the computer languages and their usages and one blog post really sorted out my confusion as it was completely detailed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info