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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MicroBiz

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    MicroBiz is an eCommerce retail management solution butil around features such as inventory management, payment gateway, and purchase orders / receiving tracking.

    $60

    per month

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    MicroBizSalesforce Experience Cloud
    Editions & Modules
    MicroBiz Cloud
    $60
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MicroBizSalesforce Experience Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$200 per installationNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MicroBizSalesforce Experience Cloud
    Considered Both Products
    MicroBiz LLC
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    No answers on this topic
    91%
    Implementation went as expected
    30 Answers
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    MicroBizSalesforce Experience Cloud
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    Enterprises
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    User Ratings
    MicroBizSalesforce Experience Cloud
    Likelihood to Recommend
    8.3
    (2 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.1
    (15 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (18 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)
    User Testimonials
    MicroBizSalesforce Experience Cloud
    Likelihood to Recommend
    MicroBiz LLC
    Suitable for small and mid sized retail businesses. Many features to automate operations (bar code scanning throughout application, auto generate POS based on mix/max, stock look-up). May not be ideal for large retail stores. Lacks integrations with ERP systems such as SAP or Oracle. Missing some specialty features such as serialized inventory.
    Incentivized
    Read full review
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
    Read full review
    Pros
    MicroBiz LLC
    • Ring up transactions and take payments
    • Manage inventory
    • Management Reporting
    • Discounts and promotions
    Read full review
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    Cons
    MicroBiz LLC
    • Missing a couple helpful features (such as a free loyalty program)
    • The formatting on some screens is whacky and the font can be small
    • It could be easier to email receipts (need to set this before the transaction)
    Incentivized
    Read full review
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    MicroBiz LLC
    No answers on this topic
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Usability
    MicroBiz LLC
    No answers on this topic
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
    Read full review
    Performance
    MicroBiz LLC
    No answers on this topic
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
    Read full review
    Support Rating
    MicroBiz LLC
    No answers on this topic
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
    Read full review
    Alternatives Considered
    MicroBiz LLC
    It was close but we just liked some of the features in microbiz better. Plus it was cheaper
    Read full review
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
    Read full review
    Return on Investment
    MicroBiz LLC
    • Really amazing value for the monthly fees. Less expensive than other serious cloud POS applications
    • Synch with QBO allows us to save time manually entering financial data into our accounting system
    • Bar code scanning in both the front end and back end saves time and money
    Incentivized
    Read full review
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
    Read full review
    ScreenShots

    MicroBiz Screenshots

    Screenshot of MicroBiz Cloud runs on iPads, Macs and PCsScreenshot of Register Screen - Ring Up Sales Quickly and Easily.  Quickly scan items into the register using bar codes – or add items with one touch. Discount individual items, groups of items or the entire transaction. You can do price checks and check inventory. It’s so intuitive that employees will be able to use the POS application with almost no training.Screenshot of Register Screen  - Add any items to a transaction with one touch – even non-inventory items such as service and delivery charges. The keys can be set to prompt for the price or the size or color of an item. You can set up an unlimited number of Quick Pick Panels, use colors to highlight keys and arrange them in any order that you choose.Screenshot of Customer Order Dashboard - Manage Layaways, Work Orders, Deliveries and Phone Orders. Use the Orders in Progress capabilities in MicroBiz to manage layaways, phone orders and orders in progress.  You can collect a deposit and set whether the order will be fulfilled via store pick-up, shipment or delivery.Screenshot of Filtered Product Search - Use multiple ways to search for products and add them to a transaction. In addition to the top product search bar, MicroBiz Cloud features a flexible advance search feature.  This feature allows you to search by item name, SKU, style, UPC or Alternate ID.  Search results can be displayed in table format or as product tiles.  Advanced filters allow you to view results by category, vendors, brand, color, size or other attribute.Screenshot of Product Record - Simple and Matrix Products and Flexible Pricing Schemes.  Products records are critical to a retail system – as the sale of products and services drives revenue.  Our product records make your job easier by offering all kinds of flexibility and capabilities around product type (simple products, matrix products, prompt for price, services, etc) and pricing strategies (discounts, promotions, customer-based pricing, quantity-based pricing).