Cortana (discontinued) vs. Moveworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cortana (discontinued)
Score 7.6 out of 10
N/A
Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.N/A
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Pricing
Cortana (discontinued)Moveworks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cortana (discontinued)Moveworks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cortana (discontinued)Moveworks
Best Alternatives
Cortana (discontinued)Moveworks
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cortana (discontinued)Moveworks
Likelihood to Recommend
7.1
(3 ratings)
8.0
(1 ratings)
User Testimonials
Cortana (discontinued)Moveworks
Likelihood to Recommend
Discontinued Products
It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry.
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ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
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Pros
Discontinued Products
  • Being hosted in Azure solves a massive hosting problem
  • The language understanding system has the ability to revolutionize many vertical markets
  • Integrating with Cortana Analytics was really simple due to easy to understand documentation
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ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
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Cons
Discontinued Products
  • More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce)
  • Have more online training and documentation in other languages
  • Have affordable prices for students
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ServiceNow
  • Conversations, asking users refining questions to better tailor responses
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Alternatives Considered
Discontinued Products
IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
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ServiceNow
No answers on this topic
Return on Investment
Discontinued Products
  • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.
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ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
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ScreenShots