Microsoft Defender for Cloud Apps vs. Trend Micro Worry-Free Services Suite

It is well suited if your team is working with Microsoft tools and Azure services. but if you are using other cloud service providers and don't want to spend efforts in learning integration with third-party software then this is not a great fit for you. overall we are very satisfied with the product. If your corporation with Microsoft tools then I would recommend it.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Detect threats based on user activity logs.
• Set manual and automatic alert remediation.
• Implement activity policies.
• Detect threats based on user activity logs.

Incentivized

• Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
• Central Control Manager capabilities to have control about what happens in the environment
• No need to have internal infrastructure to host further than your workstations or terminals
• No need to have dedicated team for security or endpoint protection
• Maintenance and updates are available just as released, no need to take actions on that side
• Great capabilities as a connected threat defense platform
• Endpoint protection features and quality for SMBs
• Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Incentivized

• Cloud discovery throws away found services not found in the MCAS database of SaaS apps.
• Many panes of glass required for a fully enabled implementation to administer, configure and utilize 100% of the product.
• Room for improvement in the reporting realm - not enough records are visible and exportable for high record count policy reports.

Incentivized

• It would be better if there were an unload password for each policy instead of one for the whole organization.
• We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
• When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.

Incentivized

The interface is pretty simple and easy to use; however, you will need to do a lot of investigative research on your own to get comfortable with it. Originally, many of the Microsoft security tools had their own seperate consoles. Overtime, they have blended into one interface which is the ideal state. In some cases it is clear Microsoft had to pick which console a certain feature or setting was going to reside in and this leads to some confusion. For example, DLP is managed through Defender for Cloud Apps but you will also need to jump into Purview. For things like reverse proxy on your M365 tenant, you will need to go into Azure and setup conditional access rules. Not a big problem and I can understand why the settings are located where they are but for someone just starting out with Defender for Cloud Apps, it will take some time to figure out.

Incentivized

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

I have not utilized actual support but the Sales and Product teams have been super helpful in moving our implementation forward and showing us the best practices.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Microsoft Defender for Cloud Apps was chosen primarily due to its ability to work perfectly within our mostly M365 environment. Given that this was an added feature of our E5 license, we chose to dive into it and use it due to it's good visibility into user actions and the ability to tie all M365 actions together into one place. We did not see similar visibility with other tools that we vetted

Incentivized

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

• Cloud App Security saves us thousands of dollars finding and rectifying apps security issues
• Identity Security Posture helps the organization identity stay in shape, saving thousands of dollars on security consultations
• The cost of suffering a breach cannot be quantified, CAS helps minimize the chances of the attackers succeeding, with excellent historical logging for most operations

Incentivized

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized