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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    OCI

    Score8.3 out of 10
    N/AOracle Cloud Infrastructure (OCI) is Oracles's infrastructure-as-a-service (IaaS) platform which combines the utility of public cloud with the granular control, security, and predictability of on-premises infrastructure.N/A
    Pricing
    Microsoft Dynamics 365OCI
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365OCI
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365OCI
    Considered Both Products
    Microsoft
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    93%
    Would buy again
    119 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    97%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    91%
    Happy with the feature set
    117 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    90%
    Lived up to sales and marketing promises
    76 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    90%
    Implementation went as expected
    104 Answers
    Features
    Microsoft Dynamics 365OCI
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Single sign-on capability8.869 Ratings00 Ratings
    Role-based user permissions8.770 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Oracle Cloud Infrastructure
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Infrastructure-as-a-Service (IaaS)
    Comparison of Infrastructure-as-a-Service (IaaS) features of Microsoft Dynamics 365 and Oracle Cloud Infrastructure
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle Cloud Infrastructure
    7.9
    138 Ratings
    4% below category average
    Service-level Agreement (SLA) uptime00 Ratings8.6133 Ratings
    Dynamic scaling00 Ratings8.4133 Ratings
    Elastic load balancing00 Ratings8.2122 Ratings
    Pre-configured templates00 Ratings6.9122 Ratings
    Monitoring tools00 Ratings7.3133 Ratings
    Pre-defined machine images00 Ratings7.6120 Ratings
    Operating system support00 Ratings7.4132 Ratings
    Security controls00 Ratings8.3134 Ratings
    Automation00 Ratings7.996 Ratings
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    Microsoft Dynamics 365OCI
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    Score10 out of 10
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    Score9 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    IBM Cloud Bare Metal Servers
    Score8.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    SAP on IBM Cloud
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365OCI
    Likelihood to Recommend
    7.9
    (104 ratings)
    8.2
    (150 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.2
    (7 ratings)
    Usability
    7.8
    (34 ratings)
    8.7
    (15 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (4 ratings)
    Performance
    -
    (0 ratings)
    8.7
    (28 ratings)
    Support Rating
    8.0
    (11 ratings)
    9.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (3 ratings)
    Online Training
    7.5
    (2 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    9.2
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.2
    (3 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    8.3
    (11 ratings)
    Ease of integration
    -
    (0 ratings)
    9.2
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.2
    (4 ratings)
    Professional Services
    9.0
    (1 ratings)
    10.0
    (6 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Microsoft Dynamics 365OCI
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
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    Oracle
    As per our usage Oracle Cloud Infrastructure for almost 6 years hosting 500 + customers I can say its well suited application for any small scale to larger scale application as it can handle that capacity and provide more reliable cloud service only if you need any messaging service like pub/sub or sqs better to consider other services.
    Incentivized
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    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
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    Oracle
    • Oracle Cloud Infrastructure has a generous free tier, moreso than other hyperscalers, with an always-free tier that guarantees certain products are always free
    • Oracle Cloud Infrastructure allows you to size VMs with differing combinations of CPU and RAM, which is contrary to other hyperscalers that have specific pre-defined combinations only
    • Oracle Cloud Infrastructure regularly provides free certification exam offers
    Incentivized
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    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Oracle
    • Navigating the UI takes lots of getting used to. It reminds me of older GCP (just to get used to where everything is).
    • Permission for different things always seemed to be more difficult than it really needed to be. Once you got them set up you were good but updating anything or creating new permissions for just about anything took longer than I thought it should.
    • Based on how the buttons were laid out, it was pretty easy to delete all of your DNS records, and backing them up was not as intuitive as I'd like with the UI, but it was easy to do using a script.
    Incentivized
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    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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    Oracle
    Reliability: Very dependable and stable OCI services have been for the business operations.Performance: The speed and efficiency of OCI in meeting their computing and storage needs.Scalability: The ease and effectiveness of scaling resources up or down to accommodate changing demands.Security: The robustness and effectiveness of OCI's security features in protecting their data and applications.
    Incentivized
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    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
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    Oracle
    The services & products in Oracle Cloud Infrastructure needs more improvement to beat other Cloud service providers. The price is good & Security processes are good. We are requiring to put more effort in supporting this Oracle Cloud Infrastructure than other Cloud service providers. Probably better ways are there but is not super easy to find or not super available
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    Oracle
    Yeah sometimes we had to face unplanned outages due to underlying infrastructure issues, so not every time,e but once in a while we face issues with availability. But the good thing is we have redundancy with DR setup and multi region so we can manage.
    Incentivized
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    Performance
    Microsoft
    No answers on this topic
    Oracle
    From the start, I was surprised by response times and image quality accessing windows VMs with RDP. GCP, Azure and -many offerings in AWS- don't perform this speed. Also, that's evident in the quality of Infrastructure Management Team, because I just received one warning regarding a region failure, what confirms that's a mature platform.
    Incentivized
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    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
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    Oracle
    Overall it is amazing, there is always room for improvement. We have weekly updates that tend to slow the program used more and more. We had to change some reports within Oracle because the others wouldn’t load. This is tied to our payroll and the delays are causing many time constraint issues and panic. We have to create a new report when one breaks. Otherwise awesome!
    Incentivized
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    In-Person Training
    Microsoft
    No answers on this topic
    Oracle
    Effective training provided, much data productivity while doing training
    Incentivized
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    Online Training
    Microsoft
    No answers on this topic
    Oracle
    detailed and easy to understand.
    Incentivized
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    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    Oracle
    Very much satisifed with the Oracle Support team during the implementation and Migration of applications
    Incentivized
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    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
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    Oracle
    We used Microsoft Azure and Docker earlier and faced some difficulties like Microsoft Azure and Docker. Occasionally, the generation of large images can delay deployment. It is also necessary for me to admit that Microsoft Azure and Docker have a somewhat steep learning curve. Proper paperwork needs to be there. Docker has issues with performance on a number of platforms. On the other hand, OCI is easy to deploy and easy to understand.
    Incentivized
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    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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    Oracle
    was not part of initial purchase team. Anyways, i think unit pricing and billing frequency is good compared to other Cloud service providers, when it comes to Cloud Capital expenditure & Operational expenditure. Would be more interested in exploring more options where customers can get more cost relaxations on trying out new cloud services in Oracle Cloud Infrastructure for example a new App or a feature
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    Scalability
    Microsoft
    No answers on this topic
    Oracle
    We have hosted around 500 + customers on this cloud so till day not faced any major issues, so we can use it for any kind of products and it can hold the load and easily scale based on need.
    Incentivized
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    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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    Oracle
    Services & Infra wise is ok to use & host applications & services. Security wise also good for a Cloud service provider. It is a interesting area to explore & using it for day to day needs can be further improvised in future probably. Modern day Services like AI and Machine learning could be improved
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    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
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    Oracle
    • Oracle Cloud helps us build and deploy apps quickly, getting our products out the door faster.
    • With real-time insights from Oracle Cloud, we can give customers personalized experiences that boost satisfaction.
    • Migrating to Oracle saves us cash on hardware and maintenance, which we can use for innovation and growth.
    Incentivized
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    ScreenShots

    OCI Screenshots

    Screenshot of Oracle Cloud Infrastructure Global FootprintScreenshot of 2-5x Faster Performance vs On-premises and Other Clouds (Storage Review)Screenshot of One Cloud for the Most Intensive Enterprise and Infra-heavy WorkloadsScreenshot of Gen 1 vs Gen 2 Cloud AdvantageScreenshot of Always Free Services