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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Project

    Score7.6 out of 10
    N/AMicrosoft Project is a project management software. It provides core PM functionality, including agile workflow support and resource management. Project can be deployed in the cloud or on-premise.

    $120

    per year per user

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
    Pricing
    Microsoft ProjectService Autopilot
    Editions & Modules
    Project Server
    $0
    Planner Plan 1
    $10
    per month per user
    Planner and Project Plan 3
    $30
    per month per user
    Planner and Project Plan 5
    $55
    per month per user
    Project Standard 2024
    $679.99
    one-time fee per installation
    Project Professional 2024
    $1,129.99
    one-time fee per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft ProjectService Autopilot
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans are billed annually.—
    More Pricing Information
    Community Pulse
    Microsoft ProjectService Autopilot
    Considered Both Products
    Microsoft
    No answer on this topic
    BACKTELL, INC
    No answer on this topic
    Key User Insights
    Would buy again
    87%
    Would buy again
    41 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    42 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    44 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    34 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    34 Answers
    No answers on this topic
    Features
    Microsoft ProjectService Autopilot
    Project Management
    Comparison of Project Management features of Microsoft Project and Service Autopilot
    Feature
    Microsoft Project
    8.0
    111 Ratings
    4% above category average
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Task Management8.2110 Ratings8.01 Ratings
    Resource Management7.7107 Ratings8.01 Ratings
    Gantt Charts9.0107 Ratings00 Ratings
    Scheduling8.5109 Ratings8.01 Ratings
    Workflow Automation10.083 Ratings8.01 Ratings
    Team Collaboration7.298 Ratings8.01 Ratings
    Support for Agile Methodology4.383 Ratings00 Ratings
    Support for Waterfall Methodology7.883 Ratings00 Ratings
    Document Management9.077 Ratings8.01 Ratings
    Email integration5.082 Ratings8.01 Ratings
    Mobile Access10.067 Ratings00 Ratings
    Timesheet Tracking10.073 Ratings00 Ratings
    Change request and Case Management7.364 Ratings00 Ratings
    Budget and Expense Management7.486 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Microsoft Project and Service Autopilot
    Feature
    Microsoft Project
    8.6
    79 Ratings
    11% above category average
    Service Autopilot
    -
    Ratings
    Quotes/estimates7.355 Ratings00 Ratings
    Invoicing10.045 Ratings00 Ratings
    Project & financial reporting7.276 Ratings00 Ratings
    Integration with accounting software10.050 Ratings00 Ratings
    Best Alternatives
    Microsoft ProjectService Autopilot
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft ProjectService Autopilot
    Likelihood to Recommend
    8.2
    (111 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    8.0
    (1 ratings)
    Usability
    8.7
    (9 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (34 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft ProjectService Autopilot
    Likelihood to Recommend
    Microsoft
    Microsoft Project Online is suited to Turnkey Projects where more Collaboration is required in Project Progress monitoring, risk assessment and conveying, issue recording and tracking. It is less appropriate when ERP Suites other than MS Dynamics are used, i.e when Enterprises need to integrate Finance / Accounting with It and having straight project management workflow
    Read full review
    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
    Read full review
    Pros
    Microsoft
    • I love the Gantt Chart that Microsoft Project offers me, because it provides me with a view from various aspects, it provides me with exact details about the fulfillment of tasks over a period of time, it also allows me to make comparisons with the necessary data and the fulfilled data. by the employees, in order to know exactly if the project's expectations have been met.
    • I love the Gantt Chart that Microsoft Project offers me, because it provides me with a view from various aspects, it provides me with exact details about the fulfillment of tasks over a period of time, it also allows me to make comparisons with the necessary data and the fulfilled data by the employees, in order to know exactly if the project's expectations have been met.
    • The alert system for the fulfillment and delay of assignments is perfect. Microsoft Project allows me to configure the task system, I can assign the necessary tasks to fulfill the project, and the software alerts me immediately if the managers are fulfilling the assignments.
    Incentivized
    Read full review
    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
    Read full review
    Cons
    Microsoft
    • Seems overly complicated for users sometimes in using Project and its functionalities
    • Hard to share files for those folks who do not have MS Project, and then have to print out for them
    • Can be confusing since it looks and feels like MS Excel
    Incentivized
    Read full review
    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    I like using Microsoft Project. It simplifies building a schedule
    Incentivized
    Read full review
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
    Read full review
    Usability
    Microsoft
    Microsoft
    Project is easy to operate because data could be inserted, changed and
    deleted like you are in an Excel timesheet. Besides, it provides a great
    level of automation beween his fields allowing few data changes. Also, its
    funcionalities are well defined and grouped in upper menus, so you can find a
    funcionality quickly
    Read full review
    BACKTELL, INC
    No answers on this topic
    Support Rating
    Microsoft
    Microsoft in recent years has transformed itself and gives a positive feeling when one interacts with the company. The company is focusing on its customers and willing to go extra mile to make customers happy.The company continues to invest in its products and bringing new features from time to time. Overall it is a positive feeling to be associated with such an iconic company.
    Incentivized
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    BACKTELL, INC
    No answers on this topic
    Implementation Rating
    Microsoft
    I wasn't part of it so I don't know
    Incentivized
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    BACKTELL, INC
    No answers on this topic
    Alternatives Considered
    Microsoft
    While many of the above tools are extremely well-versed, Microsoft Project's largest advantage comes from it being related to the largest business productivity company in the world. Project does have its sharing limitations - but regardless, offers one of the most robust tools in the market today. Microsoft Project is built with large-scale projects in mind but is more than up to the task for smaller projects as well. However, there are options available (especially cloud-based options) that may be more fitting for higher-level projects that do not require going into the weeds.
    Incentivized
    Read full review
    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
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    Return on Investment
    Microsoft
    • Project saved me, as the project manager, countless hours of digging through tickets and schedules to plan everything out. It also saved me time in adjusting the project triangle as needed, since it does so much automatically.
    • It is costly, and since it requires extensive training to master, it's not just the high licensing cost that you need to take into account.
    • The reporting features - even just printing out Gantt charts - makes it far easier to communicate with stakeholders. That means less time for PMs doing all of this manually, and it means less follow-up questions and delays moving forward.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    ScreenShots