Microsoft System Center Endpoint Protection vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

If an organization is all Windows-based Active Directory systems, then System Center Endpoint Protection is worth deploying and using. If it's a hybrid of operating systems, then an alternative solution is best.

Incentivized

Webroot SecureAnywhere is a good solution for those wanting to protect their endpoints from viruses and malware. It also works great for MSPS as you can manage all clients in a single portal. You have the option for DNS protection and web browser filtering as well. This would also work well in any small business.

Incentivized

• It is easy to use and configure. This is a benefit, not just for the IT/Admin team, but also for the end-user, as they can easily set how and when to run scans.
• It is good a identifying threats and removing these threats. When looking for a product such as this, it is important to really look at these two areas to really see how the software will work in a real-world environment. SCEP is one such product that does really well at both of these things.

Incentivized

• Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
• Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
• Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

Incentivized

• Not so much a limitation on the software itself, but the fact that is primarily only "signature" based, it cannot detect threats that have mutated.
• This software provides virtually no protection against zero-day threats.
• The System Center Endpoint Protection does not offer protections based on behavioral analysis.

Incentivized

• Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
• Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
• Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

It is integrated with Windows and SCCM, making it easy to use, license, manage, and update. Additionally, it is straightforward to diagnose when virus and ransomware alerts are detected on endpoints. IT Service Desk management is also easy.

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

Support is pretty good overall. Since it's a Microsoft product, there are a number of different options for either end-users or IT Admins to get help with this product. This includes phone support, email, web KB articles, community forums, etc. This support is also available 24/7, which can't be said the same for every AV product out there. Also, organizations can opt to buy into Enterprise support, which gives the added benefit of faster response times, training by the vendor, etc.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Microsoft System Center Endpoint Protection was the logical choice for our organization since we were utilizing so many other Microsoft solutions. We have since realized the need for more advanced threat protections and primarily use SCEP as an additional level of protection. Our primary protection is being provided by Carbon Black because of it's advanced heuristics and behavioral analysis capabilities

Incentivized

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• The Windows 11 version of SCEP is significantly better than the Windows 10 and older iterations, and it has saved us from virus issues in the past.
• This is faster and less work to deploy to a pc when we build and deploy them.
• No extra admin and costs for AV licensing in our case, which makes renewal times easier on IT Management.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized