Likelihood to Recommend It is well suited in environments that want a simple AV product/solution that, for the most part, can be easily deployed to client endpoints. It is also good for environments that want something that is easy to use by end-users, and also doesn't use a whole lot of system resources. It is less suited for environments that want an AV solution that is more robust feature-wise, or has more configurable options for the end-users. It is also less suited for those organizations that want an AV product to have the highest detection rate in the industry.
Read full review Webroot, an OpenText company
Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.
Read full review Pros Microsoft System Center Endpoint Protection offers exceptional threat protections for signature-based "known" threats. The signatures are constantly updated and management of this application is super easy with the use of Microsoft SCCM. The application is very much a "set it and let it" type of deployment. Once you install it, there are very little configuration or changes that need to be made. Read full review Webroot, an OpenText company
Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers. Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration. Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines. Read full review Cons The product could improve in the area of having better mechanisms in place with how the SCEP client is deployed/installed from the server on the management side. We have run into this firsthand with the client not installing on an endpoint, and then having to take the time to investigate why it was not installing. A second improvement that can be made is to keep trying to improve the products detection rate for finding malware/viruses. The case can be made that there are some products out there that do a better job at this and have a higher detection rate. Read full review Webroot, an OpenText company
It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing. While the web based console is nice and easy to use, it could use a little better reporting. If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled. Read full review Likelihood to Renew Webroot, an OpenText company
It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.
Read full review Support Rating There was a time and a place in which Microsoft System Center Endpoint Protection was an excellent choice to provide threat protections. However, now that threats have been evolving, so too does the need for more advanced protections. In its current offering, it just no longer meets the needs of our organization in terms of providing protections against threats.
Read full review Webroot, an OpenText company
We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.
Read full review Alternatives Considered How SCEP stacks up against some of the other AV solutions/products is that it does a pretty good job overall (not the best in the industry) at detecting/removing malware, which is the main focus for a product like this. It is also easy to use on the end-user side, which can't be said for some other AV products on the market. I was not involved with the selection/purchase of the product in the organization, but I'm almost certain the organization selected this based on the tight integration with Microsoft System Center Manager, which is used in the organization. Also, given the fact that SCEP is tightly integrated and works well in organizations that utilize Microsoft products, it was probably another factor in selecting this. Lastly, the cost of licenses was probably lower (because of System Center already being in place) than other AV products.
Read full review Webroot, an OpenText company
As previously mentioned, Webroot is struggling to compete. Specifically, it is struggling to show value when similar products are catching more and offer more complete packages for remediation as well. We have discontinued the use of Webroot in favor of offering more advanced protection tools by default to our contracted clients.
Read full review Scalability Webroot, an OpenText company
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
Read full review Return on Investment There was little/no cost associated with this software since we are utilizing SCCM and are paying license costs for that anyways. The level or protection is excellent for the cost of the software. There was at least one instance in which Microsoft System Center Endpoint Protection identified a crypto-malware, but not before it had already started to encrypt many of our files. So it did detect the threat, but since it was a little delayed we still were infected. Read full review Webroot, an OpenText company
It has had a mostly positive impact as we have not had any breaches. The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again. Read full review ScreenShots