Microsoft System Center Service Manager vs. Qualys TruRisk Platform

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

Qualys Cloud Platform is well suited for organizations that need additional tools to secure and bolster their security from end to end. The automated, real-time threat protection is very quick to notify an admin of potential vulnerabilities and risks, as well as recommending quick fixes to resolve/close the gap before an incident occurs. QCP excels at portraying all of these in a single pane of glass, and find that the Qualys reports are more detailed than competitor product lines. One of our big issues with QCP is that you do have to pay for each scanner, which can quickly add up to large costs. For this reason, I would rate Qualys at a ~7 due to great features and functionality, but overall value could be better for a large organization. I would also say that QCP may make more sense for smaller organizations due to this pricing model.

Incentivized

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• It really does well at vulnerability scanning, which it is well known for. It's accuracy at finding vulnerabilities is top notch, more so than a lot of other vulnerability tools out there. In an organization/company you want this kind of accuracy at finding vulnerabilities in your network/endpoints
• It is very good at managing endpoints on a consistent basis, meaning you can add endpoints to Qualys and have the platform scan/track/protect for vulnerabilities on an ongoing basis, without user intervention
• It does really well at separating out and identifying what levels of criticality each vulnerability should fall into. This way, an organization/company can attack the more critical vulnerabilities first

Incentivized

• Kind of clunky.
• Takes a lot a lot a lot of configuration.
• There is a lot of jargon to learn to be able to use it to its full ability.

Incentivized

• This program is really complicated, the multiple functions that are presented to us are not very clear and in some cases, it is a matter of intuition to execute a function, it is not very informative.
• The interface of this program can be a real problem; for our taste, this program looks a bit messy, and the interface does not help or guide you to find the options you need.

Incentivized

Again, the usability of Qualys has been a pinpoint for this entire review. It was easily the worst thing about the product and because of this, I would not recommend Qualys to anybody in my field. This should be something that Qualys strives to improve if they wish to stay in business.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

They had a support page within the WAS to report any concerns or seek help. But the UI of that is not smooth. Regardless support staff were pretty responsive and helpful. They scheduled calls to understand and address our problems. Email support is good as well.

Incentivized

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.

Incentivized

As described before Qualys is used to scan periodically the environment in order to check if there are some packages (Linux) or Applications (Windows) outdated, generating reports to the Service Owners, fulfilling what's is expected from us, attending all our expectations regarding the tool. That's why we'd choose Qualys to our organization.

Incentivized

• Save a world of time when imaging
• Save a world of time with patch management
• Provides decent reports to get a snapshot quickly

Incentivized

• Big time-saving tool vs. having to comb through several system reports which ultimately can still have you missing unapproved software.
• Quick snapshot via the dashboard provided a nice summary of where you're assets meet or do not meet your organization's policy requirements.

Incentivized