TrustRadius

MightyCall vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MightyCall
Score 6.5 out of 10
Small Businesses (1-50 employees)
MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and…
$60
per month 3 users (minimum)
Readymode
Score 10.0 out of 10
N/A
Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles…
$150
per month per license
Pricing
MightyCallReadymode
Editions & Modules
Core
$20
per month per user
Pro
$30
per month per user
Power
$40
per month per user
Enterprise
Custom-fit plan with predictive dialer
per month per user
Readymode - starting at
$150
per month per license
Offerings
Pricing Offerings
MightyCallReadymode
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsCore - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer Enterprise - Custom-fit plan with predictive dialer 25% discount available for Core, Pro, and Power plans for annual pricing.17% discount for annual pricing.
More Pricing Information
Community Pulse
MightyCallReadymode
Features
MightyCallReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
MightyCall
-
Ratings
Readymode
7.3
4 Ratings
2% above category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
MightyCall
-
Ratings
Readymode
7.9
4 Ratings
4% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
MightyCall
-
Ratings
Readymode
6.8
4 Ratings
10% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
MightyCallReadymode
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
Dialpad Sell
Dialpad Sell
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MightyCallReadymode
Likelihood to Recommend
9.0
(2 ratings)
5.5
(4 ratings)
User Testimonials
MightyCallReadymode
Likelihood to Recommend
MightyCall
I like there is a special notifier that signalizes me about customers’ answers. I’m able to multitask using the platform, to call, and to see-through other tabs to gain important information for customers. They are some failures in App operation which are needed to be corrected. And sometimes my phone number falls into spam.
GM
Glenn Moore
Marketing Director
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
MightyCall
No answers on this topic
Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
Read full review
Cons
MightyCall
No answers on this topic
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
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Alternatives Considered
MightyCall
The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, and this is one of the parameters that we had to improve - But the main thing that we had to do was to increase the efficiency of order processing, which was too low at first" .Solution selectionIn the process of choosing a solution for the contact center, I considered Cisco and Nortel hardware and software solutions, as well as MightyCall Enterprise software solutions.“The MightyCall Enterprise solution is designed to create pre-configured contact center packages for different applications and industries. Other important advantages of this solution for us were the flexibility to customize according to our customer requirements and the price/functionality ratio. Thus, we chose MightyCall Enterprise for our purposes.
Verified User
Anonymous
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Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
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Return on Investment
MightyCall
No answers on this topic
Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

MightyCall Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Readymode Screenshots

Screenshot of the custom profile fields for info on leads and customers.Screenshot of productivity data on call center agents.Screenshot of the custom calendars for appointments and phone meetings with leads and clients.Screenshot of info and performance data on call center agents.