TrustRadius

Milestone Inc. vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Milestone Inc.
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. They do this with a digital presence platform and add to it as much or as little service as needed to help clients be everywhere customers are. The vendor states they work with major brands and mid-size businesses across industries to drive traffic, engagement, and revenue through omnichannel marketing fueled by…N/A
OpenText CX-E Voice
Score 8.0 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
Milestone Inc.OpenText CX-E Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Milestone Inc.OpenText CX-E Voice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Milestone Inc.OpenText CX-E Voice
Features
Milestone Inc.OpenText CX-E Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Milestone Inc.
-
Ratings
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard00 Ratings10.02 Ratings
Validate callers00 Ratings10.02 Ratings
Outbound response00 Ratings10.02 Ratings
Call forwarding00 Ratings9.52 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.52 Ratings
Predictive dialing00 Ratings10.01 Ratings
Interactive voice response00 Ratings9.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings8.52 Ratings
Call tracking00 Ratings10.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Milestone Inc.
-
Ratings
OpenText CX-E Voice
8.9
2 Ratings
8% above category average
Inbound call routing00 Ratings10.02 Ratings
Omnichannel inbound routing00 Ratings10.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings9.01 Ratings
Historical reporting00 Ratings9.02 Ratings
Live reporting00 Ratings10.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Milestone Inc.OpenText CX-E Voice
Small Businesses

No answers on this topic

CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies

No answers on this topic

CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises

No answers on this topic

Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Milestone Inc.OpenText CX-E Voice
Likelihood to Recommend
9.1
(8 ratings)
8.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Milestone Inc.OpenText CX-E Voice
Likelihood to Recommend
Milestone Inc.
Whether it be for a website redesign, increasing visibility in local search, SEO, or even Analytics no matter the industry, if your business has a website (or if you're thinking about creating a website for your business) - Milestone is the right choice.
Michalla Mannino | TrustRadius Reviewer
Michalla Mannino
Search Engine Optimization Specialist
Read full review
OpenText
OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.
SC
Read full review
Pros
Milestone Inc.
  • Understood our problems
  • Recommended options and solutions
  • Worked to me our demands and deadlines
  • Very responsive and open to changes and modifications
  • results oriented
  • They continue to make us feel like a valued partner
ML
Michael Lusick
Vice President of Hospitality
Read full review
OpenText
  • Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
  • IVR is another well thought out tool.
  • Ability to distribute calls is top notch.
Verified User
Anonymous
Read full review
Cons
Milestone Inc.
  • During my experience and time with Milestone and the team I've been fortunate to be working with, there isn't anything I would say they would need to improve upon.
Michalla Mannino | TrustRadius Reviewer
Michalla Mannino
Search Engine Optimization Specialist
Read full review
OpenText
  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
Verified User
Anonymous
Read full review
Usability
Milestone Inc.
No answers on this topic
OpenText
Apart from reports, OpenText CX-E Voice ease of use is consistently excellent
SC
Read full review
Alternatives Considered
Milestone Inc.
We looked at several providers but felt that Milestone's top down commitment was the ideal match for our organization. The partnership with Choice in addition to the multiple technological capabilities of the new site and enhanced SEO capabilities made them the obvious choice for us to move forward with. Compared to the other groups evaluated, Milestone was the only one to talk about results vs. the process which gave us confidence they were the right long-term partner.
Jeff Brainard | TrustRadius Reviewer
Jeff Brainard
Vice President of Sales and Marketing
Read full review
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
Read full review
Return on Investment
Milestone Inc.
No answers on this topic
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).